Danielle Bragenzer
Dublin,VA
Summary
Vibrant and driven professional offering 20 plus years of dedicated customer care. Specializing in developing and maintaining healthy and growing relationships with each individual. Excited to branch out and try a new and challenging career where i build lasting relationships and seek new opportunities.
Overview
21
21
years of professional experience
Work History
Customer Care Advocate
Regal Rexnord
Radford, Virginia
04.2024 - Current
- Utilized various software applications such as Salesforce to maintain accurate records of customer information.
- Leverage personal and orders emails box all while staying organized and focused on the daily task at hand.
- Time management skills to effectively do daily work in a timely manner.
- Consistent in note taking and customer follow up.
- Basic knowledge is motion control to properly advise customers.
- Collaborating with sales engineers.
- Provide formal quotes and placing orders in the ERP system.
- Approached each day with positivity and always being a good team player.
Team Lead
Belk Stores
Christiansburg, VA
11.2006 - 04.2024
- Monitored inventory levels, identified discrepancies, and worked with store management to resolve issues in a timely manner.
- Managed a team of Merchandisers responsible for executing daily tasks at assigned stores.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Displayed appropriate signage for products and sales promotions.
- Conferred with production, sales and shipping personnel to expedite or trace shipments.
- Reviewed customer feedback to brainstorm new merchandise ideas and improve existing products.
- Kept records of vendor and supplier expenditures and organized financial documents into company databases.
Front Desk Receptionist
Cooks Clean Center
Radford, VA
04.2004 - 11.2006
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
High School Diploma -
Pulaski County High School
Pulaski Va05.2003
Skills
- Production Monitoring and Operations Management
- Team Leadership and Training Abilities
- Overseeing Daily Activities
- Strong People and Communication Skills
- Highly Dedicated and Very Dependable
- Self Driven
- Positive Attitude
- Customer Service Oriented
Professional References
Ashley Harral- Regal Rexnord - 703- 473-9530
Janet Otey- Belk Stores- 540- 835-8824
Rebecca Simmons- Winston Retail- 540-320-1602
Timeline
Customer Care Advocate
Regal Rexnord
04.2024 - Current
Team Lead
Belk Stores
11.2006 - 04.2024
Front Desk Receptionist
Cooks Clean Center
04.2004 - 11.2006
High School Diploma -
Pulaski County High School