Danielle Brewer
Simi Valley,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator/Front Desk
Toothio
Simi Valley, CA
09.2024 - Current
- Company Overview: Temp agency for dental
- Temp agency for dental
Delivery Driver
UberEATS
Los Angeles, CA
09.2022 - 01.2025
- Picking up deliveries and dropping off food to customers and providing excellent customer service
Dental Administrator/Insurance
True Dentistry
Las Vegas, NV
10.2022 - 08.2024
- Managing a multiline phone system, while greeting all patients coming into our office
- Served as liaison between providers at the dental practice, effectively handling communication among dentists, hygienists, and dental assistants
- Optimized office efficiency by creating streamlined procedures for managing daily tasks such as appointment scheduling and patient record updates
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary
- Responded to customer concerns and questions on daily basis
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses
- Verifying insurance eligibility from the web and inputting the current plan that we have in our in current plans or making a brand new plan
- Ensured strict adherence to HIPAA regulations by maintaining secure storage of confidential patient information
- Completed patient referrals to other medical specialists
- Prepared and processed patient referrals and transfer requests
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in
Dental Assistant/Treatment Coordinator
Henderson Family Dentistry
Henderson, NV
09.2021 - 06.2022
- Set up restorative Operatories, assist doctor on RCT, Crown Preps, Fillings, Extractions, Implants, Dentures, and assisting doctor with whatever else is needed Set up hygiene operatories, make sure hygiene trays and goodie bags are prepared, charts and route slips in the appropriate bin the night before, seat patients when ready and in the appropriate operatory is available, take X-rays if needed especially when double booked hygiene appointments/ comp exams, apply fluoride, schedule patient recall and dismiss patient to the front, break down room, sterilization, comp exams with doctor
- FMX, peri chart, put treatment in appropriate order, dismiss patient to the treatment coordinator with detailed instructions, help fill in with restorative when needed, stocking operators including anesthetic, dentrix notes, EOD cleaning, answer phones, check in patients, pulling charts, filing paper charts, clinic email, check remaining insurance benefits and deductibles for all large restorative appointments before confirmed calls, confirmation calls for restorative appointments (2 days out), check restorative appointments for Nevada dental benefits and benesys pre-estimate, treatment plan with patients, schedule appointments, scan documents, collect co-pays, call in RX to pharmacies when requested, help process referral reports that come in from specialists, misc duties as needed
- Implemented educational programs within the practice that emphasized preventative care strategies for patients
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation
- Assisted in chair-side dental procedures by filling cavities and taking impressions
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
- Enhanced patient comfort by providing gentle and thorough dental cleanings
Waitress
Chilis Bar and Grill
Simi Valley, CA
05.2017 - 04.2021
- Greeting guest, taking drink and food orders, answering any questions they have about the menu, answering phones, point of sales on aloha system, handling cash and credit card transactions, cleaning and restocking the service stations, dealing with complaints or concerns, customer satisfaction
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Checked guests' identification before serving alcoholic beverages
- Upsold appetizers, drinks and desserts to increase restaurant profits
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Trained new servers on restaurant policies and procedures
- Increased sales significantly by upselling higher-end products to customers
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Dental Assistant/Treatment Coordinator
Simi Family Dentistry
Simi Valley, CA
06.2018 - 03.2020
- Greeting patients, answering phones, booking appointments, calling insurance companies to get verification of insurance, collect and apply payments to their accounts, pulling patient charts, Familiar with Dentrix, respond to patients emails/text messages through our computer program Lighthouse, social media networking, assisting patients, assisting the doctor chairside as needed, cleaning rooms, sterilization
- I also worked with a Periodontist, once a month
- Implemented educational programs within the practice that emphasized preventative care strategies for patients
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation
- Prepared and sterilized instruments and materials for use by dentists
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Prepared patient x-rays and images for dentist review
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures
Supervisor/Kennel Supervisor
Dog Daycare, Boarding, Facility
La Quinta, CA
07.2014 - 03.2016
- Duties are preparing feedings, medications, cleaning, laundry, sanitizing, being able to tell when a dog isn't feeling well, studying dog behavior, running the front desk, customer service, checking dog in and out, preparing bills, booking appointments, answering phones, emails, filing, computer input, credit card machine, running errands, taking a dog or dogs to the vet when needed to do so, taking dog or dogs home to their owners from our facility, I also learned how to do everything in grooming besides any body cuts of the dogs, satisfying all customers needs
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
Waitress/ Cocktail Waitress
Beverage Catering
Indio, CA
07.2014 - 03.2016
- Duties are POS experience, handling cash and credit cards transactions, customer service, taking drink and food orders, suggestion food and drink items in the menu
- Collaborated with team members to consistently provide efficient service during peak hours
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation
Education
Trade school -
UEI
Encino, CA05.2018
Skills
- Customer service
- Expert Customer Service skills
- Proficient Call Center Customer Service
- Identifying and resolving common customer issues
- Scheduling and Coordinating
- 60wpm
- Sales skills
- Dental office experience
- Patient Relations
Certification
- First Aid Certification
- Infection Control Certification
- CPR Certification
- Radiation Health & Safety Certification
- Certified Dental Assistant
- Certification in Infection Prevention & Control
- Coronal Polish Certificate
- Radiology Certification
- Sealant Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Administrator/Front Desk
Toothio
09.2024 - Current
Dental Administrator/Insurance
True Dentistry
10.2022 - 08.2024
Delivery Driver
UberEATS
09.2022 - 01.2025
Dental Assistant/Treatment Coordinator
Henderson Family Dentistry
09.2021 - 06.2022
Dental Assistant/Treatment Coordinator
Simi Family Dentistry
06.2018 - 03.2020
Waitress
Chilis Bar and Grill
05.2017 - 04.2021
Supervisor/Kennel Supervisor
Dog Daycare, Boarding, Facility
07.2014 - 03.2016
Waitress/ Cocktail Waitress
Beverage Catering
07.2014 - 03.2016
Trade school -
UEI