Danielle Brito
Winter Garden,FL
Summary
Dynamic entrepreneur and multilingual communicator, adept in small business operations and customer relations. Spearheaded Memory Lane Parties, showcasing exceptional event design capabilities. Excelled as a Portuguese Interpreter at LanguageLine Solutions, enhancing client interactions across cultures. Proven track record in relationship building and verbal communication, driving client satisfaction and business success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner
Memory Lane Parties
09.2023 - Current
- Founded and operated a party decoration business specializing in themed setups, including custom balloon arrangements, decorative panels, and full event designs
- Provided a variety of party rentals, cakes, and sweets to create memorable event experiences
- Tailored party themes and decor to client specifications, ensuring high-quality, creative, and cohesive setups for events
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Portuguese Interpreter
LanguageLine Solutions
08.2017 - 03.2018
- Provided professional Portuguese interpretation services via phone and video calls for clients worldwide, facilitating clear communication across language and cultural barriers
- Supported clients in a range of industries, ensuring sensitivity and confidentiality in all interactions
- Adapted to a fast-paced environment, responding quickly to diverse client needs and maintaining high service standards
WIA Success Coach
CareerSource Broward (formerly WorkForce One)
10.2010 - 12.2017
- Conduct one-on-one assessments with clients to determine eligibility, suitability, skills, and barriers
- Create and maintain clients’ files, working proficiently in EMF, FDLES, and UI systems
- Develop career plans with clients and assist with job searches, resume preparation, and interview skills
- Communicate with job developers to match job seekers with suitable employers
- Verify employment information upon client job placement
WTP Success Coach
CareerSource Broward (formerly WorkForce One)
03.2010 - 10.2010
- Conducted assessments to determine participant skills, barriers, and interests; facilitated orientation sessions with over 25 participants
- Assigned activities and provided support services, such as childcare and transportation assistance
FSET Career Specialist
CareerSource Broward (formerly WorkForce One)
07.2007 - 03.2010
- Processed alerts, scheduled and conducted orientation meetings, and assigned activities based on client needs
- Managed participant files, performed work in OSST and FDLES systems, and provided supportive services
Receptionist / Therapy Assistant
Boca Spine and Wellness Center
01.2004 - 07.2007
- Reported on patients’ progress, scheduled appointments, and completed insurance forms
- Greet patients upon arrival, and assist with check-in and check-out.
- Answer phone calls, respond to inquiries, and schedule appointments.
- Remind patients of upcoming appointments through phone calls or email.
- Handle patient questions and direct them to appropriate staff when needed.
- Manage the clinic’s appointment calendar and handle rescheduling or cancellations.
- Coordinate with chiropractors on patient schedules and room availability.
- Monitor patient wait times and communicate delays.
- Collect co-pays, process payments, and handle billing inquiries.
- Verify patient insurance coverage and handle pre-authorizations when needed.
- File and retrieve patient charts, ensuring patient confidentiality.
Prepare paperwork for new patients and maintain accurate digital or physical files. - Inform chiropractors of patient arrivals and prepare treatment rooms if required.
- Assist with patient intake processes and direct them to designated rooms.
- Help manage patient flow to ensure a smooth clinic operation.
Teller
Bank of America
08.2002 - 01.2004
- Processed transactions, verified checks, balanced cash drawers, and prepared deposits
- Greet customers, answer questions, and assist them with their banking needs.
- Direct customers to appropriate personnel for more complex inquiries
- Assist customers with account-related tasks, such as updating information, handling inquiries, or resolving account issues.
- Promote bank products, including savings accounts, credit cards, and loans.
- Investigate and resolve discrepancies as they arise.
- Follow bank policies and procedures to prevent fraud and protect customer information.
- Identify counterfeit currency, suspicious checks, and potentially fraudulent activity.
- Maintain accurate records of transactions for audit and reporting purposes.
- Prepare daily reports and maintain an organized filing system for documentation.
Assistant Manager
Alpha Banquet Hall
09.2000 - 07.2002
- Managed event activities, coordinated staff, inspected facilities, consulted with clients, and reviewed event bills
- Coordinate multiple vendors and staff
Education
Technical Course - Word, Excel, and PowerPoint
Infordate Computer School
Ubatuba, SPHigh school Graduated – Diploma -
Proffesor Deolindo
Ubatuba, SP01.2001
Skills
- Microsoft Office Suite
- Outlook
- Internet Explorer
- Word
- Excel
- PowerPoint
- Suntax
- EFM
- OSST
- FDLES
- UI
- Connect
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Business Management
- Business Planning
Certification
Florida Workforce Professional 1 Certification, 05/08
Awards
- FSET Achievement Award for outstanding on-the-job performance
- WTP Process Improvement Suggestion Implementation – Developed a report to help success coaches manage training activity timelines
Volunteer Experience
- Lakeside Church, Fort Lauderdale, FL, Kids Ministry Volunteer, 08/22, Present, Teach engaging lessons to children and maintain a safe, supportive environment., Manage student check-in and check-out processes, ensuring an organized experience for families.
- Lakeside Church, Fort Lauderdale, FL, Worship Ministry Vocalist, 07/23, Present, Serve as a vocalist, contributing to worship services and enhancing the worship experience for the congregation.
- Lakeside Church, Fort Lauderdale, FL, Growth Track Assistant, 08/22, 07/23, Welcome and guide new members through Growth Track, assisting with assessments and helping them learn about church membership., Inform new members of various service opportunities within the church.
- Mom Co., Creative Volunteer, 02/24, Present, Created digital content and graphics to support Mom Co.’s initiatives and events, enhancing online and community engagement., Designed and set up event decorations, contributing to cohesive and visually appealing event atmospheres., Collaborated with team members to plan and execute creative themes, ensuring events met the organization’s vision and goals.
Computersoftwareskills
- Microsoft Office Suite (Outlook, Internet Explorer, Word, Excel, PowerPoint)
- Suntax
- EFM
- Eclipse
- OSST/FDLES/UI/Connect
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Owner
Memory Lane Parties
09.2023 - Current
Portuguese Interpreter
LanguageLine Solutions
08.2017 - 03.2018
WIA Success Coach
CareerSource Broward (formerly WorkForce One)
10.2010 - 12.2017
WTP Success Coach
CareerSource Broward (formerly WorkForce One)
03.2010 - 10.2010
FSET Career Specialist
CareerSource Broward (formerly WorkForce One)
07.2007 - 03.2010
Receptionist / Therapy Assistant
Boca Spine and Wellness Center
01.2004 - 07.2007
Teller
Bank of America
08.2002 - 01.2004
Assistant Manager
Alpha Banquet Hall
09.2000 - 07.2002
Technical Course - Word, Excel, and PowerPoint
Infordate Computer School
High school Graduated – Diploma -
Proffesor Deolindo