
Dynamic customer service professional with leadership experience, strong communication skills, and a focus on customer retention. Skilled in problem-solving, cash management, and building positive customer relationships to support sales and operational success.
Delivered friendly, high-quality customer service in a fast-paced environment while preparing and serving beverages and food to brand standards. Took customer orders accurately, handled cash and POS transactions, and maintained a clean and organized workspace.
Call Center Customer Experience Coordinator.
Provided high-quality customer support by handling inbound and outbound calls, resolving inquiries, and ensuring a positive customer experience.
Led daily store operations during assigned shifts, ensuring excellent customer service, product quality, and team performance. Supervised and supported baristas, delegated tasks, and maintained workflow in a fast-paced environment. Handled cash management, inventory checks, and opening/closing procedures while upholding company policies and safety standards.
Inbound Sales, Objection Handling, Leadership
Management, Customer Retention,
Relationship Building, Active Listening,
Time Management, Remote Communication, Problem Solving, Team Collaboration, Goal
Oriented, Adaptable, Coachable, Team Player, Competitive
Starbucks Partner of the Quarter 2020 & 2024