Danielle Buckley
Watervliet
Summary
Results driven professional with extensive experience in member services. Demonstrated ability to handle confidential and sensitive information with discretion and integrity. Strong organizational and communication skills that will serve to handle all aspects of this administrative position.
Overview
12
12
years of professional experience
Work History
Senior Member Service Associate
Broadview Federal Credit Union
Albany, NY
11.2017 - Current
- Lead daily teller operations, ensuring accuracy, efficiency and compliance.
- Processed member transactions, maintaining compliance with credit union policies and regulations.
- Train and onboard new staff. Improvement of team performance with daily follow up of transactions to ensure accuracy.
- Perform audits and handle operational responsibilities to maintain regulatory standards.
- Process a high volume of financial transactions with precision, attention to detail and confidentiality.
- Resolved member issues efficiently, and professionally, including de-escalating complex situations.
- Support branch operations and assist management with daily work flow.
- Actively participated in professional development activities focused on advancing skills in customer service and relationship management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service/Front End Supervisor
Price Chopper
Albany, NY
09.2014 - 04.2020
- Managed service desk operations, including customer inquiries, refunds and issue resolutions.
- Supervised front end staff and ensured smooth daily operations.
- Balanced cash drawers and store funds with a high level of accuracy.
Education
High School Diploma -
South Colonie Central School
Albany06-2014
Skills
- Patience and composure
- Attention to detail
- Goal-oriented mindset
- Workflow optimization with good organizational skills
- Working knowledge of Microsoft Office Suite
Timeline
Senior Member Service Associate
Broadview Federal Credit Union
11.2017 - Current
Customer Service/Front End Supervisor
Price Chopper
09.2014 - 04.2020
High School Diploma -
South Colonie Central School