Matthew Nemechek
Lisle,IL
Summary
Dynamic financial services professional with a strong focus on member satisfaction and extensive experience in branch operations, sales performance, audits, staff oversight, and community engagement within a credit union setting. Recently promoted to Senior Member Service Associate, reflecting proven leadership abilities, operational integrity, and a track record of exceeding goals. Committed to fostering positive member relationships and driving organizational success through strategic initiatives and collaborative teamwork. Adept at navigating complex challenges while maintaining a customer-centric approach to service delivery.
Overview
7
7
years of professional experience
Work History
Senior Member Service Associate
DuPage Credit Union
08.2025 - Current
- Conduct monthly vault audits and daily vault balancing
- Oversee bi-monthly teller drawer audits conducted by Senior Teller
- Meet elevated sales goals; achieved 2025 checking and consumer loan goals
- Train and mentor staff; provide manager coverage during absences
- Partnered in 2025 community initiatives including Drive, Drop & Donate, a book drive, school career fair outreach, and volunteer programs through the Credit Union League
Member Service Associate
DuPage Credit Union
05.2022 - 08.2025
- Consumer and residential lending applications (NMLS-compliant)
- Open and service consumer, business, and minor accounts
- Consultative product recommendations and member support
- Managed approximately 20-30 incoming calls, emails, chats from members and staff for support
Teller
DuPage Credit Union
05.2021 - 05.2022
- Accurate transaction processing of roughly 50-80 transactions a day
- Digital banking enrollment and member education
- Executed wire transfers, stop payments and account transfers.
- Identified sales opportunities daily and referred customers to branch partners in member services.
Billing Specialist
XSport Fitness
09.2018 - 04.2021
- Processed an average of 80-150 daily Visa/MasterCard disputes
- Processed $10,000-$25,000 in daily refunds
- Generated daily reports of refunds and reasons. Along with amount lost on disputes.
Education
High School -
Batavia High School
Batavia, IL01.2018
Notary Public
Illinois NMLS Licensed #2392474
Skills
- Customer service
- Tracking complaints
- Member account management
- Product sales
- Team leadership
- Employee training development
- Dispute resolution
- Relationship building
Timeline
Senior Member Service Associate
DuPage Credit Union
08.2025 - Current
Member Service Associate
DuPage Credit Union
05.2022 - 08.2025
Teller
DuPage Credit Union
05.2021 - 05.2022
Billing Specialist
XSport Fitness
09.2018 - 04.2021
High School -
Batavia High School
Notary Public
Illinois NMLS Licensed #2392474