Danielle Callagin
Houston
Summary
Dynamic professional with extensive experience in customer service and administration, notably at City of Houston Municipal Courts. Proven ability in database management and effective communication, enhancing operational efficiency. Recognized for resolving complex issues and training new staff, contributing to a collaborative team environment. Skilled in data entry and adept at handling high-volume inquiries.
Overview
20
20
years of professional experience
Work History
Legal Secretary
State Farm
Houston
12.2024 - Current
- Drafted, edited, proofread, and formatted legal documents including motions and subpoenas.
- Coordinated depositions, hearings, and meetings while managing attorney calendars and deadlines to optimize scheduling.
- Demonstrated familiarity with court filing procedures, including electronic filing (e-filing).
- Acted as liaison among attorneys, clients, opposing counsel, and court staff to facilitate effective communication.
- Delivered clerical and administrative support to attorneys and paralegals, ensuring efficient office operations.
- Trained incoming staff for secretary roles to ensure operational continuity.
Coordinator
Toshiba International Corporation
Houston
06.2024 - 11.2024
- Interacted with customers regarding returned materials through phone and email communications.
- Initiated freight claims and coordinated with logistics on all shipping transactions.
- Identified required parts for customer orders to ensure accurate fulfillment.
- Aided warehouse technician in requesting new parts for repair of damaged units.
- Returned all unused parts to stock inventory to maintain accurate records.
- Entered purchase orders for new units and parts, ensuring timely follow-up with warehouse and customers.
- Checked warehouse stock daily to assess ordering needs and identify damaged items.
Customer Service Representative
City of Houston Municipal Courts
04.2012 - 11.2022
- Answered the heavy volume of incoming phone calls and emails.
- Provide the public with information regarding policies and procedures.
- Assist Judges with automated court database, trial dates, time payments, jail credit, and community service orders.
- Direct and coordinate daily courtroom operations and assist both Judges and Prosecutors to ensure efficient docket processing.
- Served as Municipal Lead Junior Clerk as well as assisted in training of new incoming Junior Clerks.
- Performed administrative tasks to streamline courtroom operations and ensure compliance with procedures.
- Reviews court documents, identifies inaccurate, inconsistent, and unclear codes, information, dates, and/or court assignments.
- Assisted other departments with making sure deliveries of court documents are input into the system in a timely manner.
- Compiled monthly ticket counts in Microsoft Excel for meetings, contributing to data-driven decision-making.
Office Administrator
Star Furniture
01.2009 - 10.2010
- Attracted potential customers by addressing product and service inquiries and recommending relevant products or services.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepared product and service reports through collection and analysis of customer information, aiding management in decision-making.
- Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributed to team efforts by achieving related results and supporting overall project goals.
- Managed daily operations by opening and closing the store, ensuring security and readiness for customers.
- Sorted and delivered mail to employees, ensuring timely communication within the office.
- Communicated daily workload by sending out emails to team members, outlining tasks and responsibilities.
- Handled incoming phone calls and messages for employees, ensuring effective communication and prompt responses.
- Taking orders from the customers and inputting them into the computer.
- Created spreadsheets to summarize data for the monthly usage meeting, aiding in informed decision-making.
Salesperson
Macy's
06.2006 - 08.2008
- Greeted customers, identified needs, and matched products to preferences.
- Recommended merchandise based on individual requirements.
- Explained the use and advantage of merchandise to customers.
- Advised customers on utilization and care of merchandise.
- Quoted prices, discounts, and terms to facilitate informed purchasing decisions.
- Provided advice to clients regarding products or services.
- Maintained accurate sales records to support efficient inventory management.
Education
High school diploma -
Klein Forest High School
University of Houston
University of Texas
Skills
- Administration and data entry
- Customer service and relations
- Cash handling and credit processing
- Database management
- Delivery coordination
- Email communication
Timeline
Legal Secretary
State Farm
12.2024 - Current
Coordinator
Toshiba International Corporation
06.2024 - 11.2024
Customer Service Representative
City of Houston Municipal Courts
04.2012 - 11.2022
Office Administrator
Star Furniture
01.2009 - 10.2010
Salesperson
Macy's
06.2006 - 08.2008
High school diploma -
Klein Forest High School
University of Houston
University of Texas