DANIELLE CAMPBELL
Orlando,FL
Summary
Seeking a Position as a Customer Service Professional / Employee development Trainer. Highly motivated, reliable individual with interest in helping others. I have years of customer interaction Skills, call center experience and I'm certainly a people oriented individual.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Take initiative in promoting and adhering to companies policies and procedural requirements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Card Collections Representative
JPMorgan Chase
Lake Mary, FL
09.2024 - Current
- Process payments on past due / current accounts.
- Counsel card members on payment options and arrange payment installment agreements.
- Improve collections efficiency by implementing strategic negotiation techniques while showing great empathy to card member’s unique situations.
- Proficiently navigate industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Delivered exceptional customer service to ensure a positive and seamless experience for cardholders.
Financial/Collections Representative
AT&T Wireless
Orlando, Florida
07.2016 - 08.2024
- Process payments and payment arrangements
- Assist clients with all billing inquiries
- Make account changes
- Provide detail knowledge about service and company products.
- Operate multiple systems
- Assist with technical support issues
- Manager support / leading development training courses
- Provide customer service by answering product and service related questions.
- Escalate unresolved issues to appropriate departments for further investigation.
- Assist customers with order placement, returns, exchanges, and refunds.
- Participate in training sessions designed to improve overall job performance.
- Resolve customer complaints in a professional manner while remaining empathetic to their concerns.
- Identified opportunities for cross-selling additional products or services.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Answered customer inquiries promptly and professionally.
- Consistently met daily performance goals set by management team members.
- Greeted customers and responded to inquiries in a timely manner.
- Established relationships with existing customers to promote new product or service opportunities.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Implemented customer retention strategies to minimize turnover and build loyalty.
Customer Service Advocate
AAA Auto Club Group
Lake Mary, Florida
10.2015 - 07.2016
- Incoming call reception
- Provide emergency roadside assistance to members
- Enrollment of new memberships
- Process payments for memberships
- Add additional membership and services to existing accounts
- Dispatch road services
- Update client data.
Customer Service Representative
ADT SECURITY SERVICE
Jacksonville, Florida
05.2013 - 10.2015
- Incoming call reception
- Update account data
- Provide billing and account information
- Make payment arrangements and process payments
- Generate billing statements and invoices
- Address customer concerns
- Provide complete resolution and customer satisfaction.
Security Officer/Screener
G4s Secure Solutions /Wackenhut Corporation
Orlando, Florida
06.2009 - 05.2013
- Monitor video surveillance systems
- Screen individuals entering county courthouse
- Baggage check/Search
- Operate X-ray machines and metal detectors
- Certified screener in county jail, juvenile justice center, county courthouse house, and county administration buildings.
Customer Service/Resolution Specialist
Convergys
Lake Mary, Florida
05.2007 - 06.2009
- Incoming call reception, assisting customers with making payments and arrangements
- Provide technical support, and assistance with changing account data
- Process orders for equipment, and discuss billing related issues with customers.
Appointment Setter
Sears Home Improvement Products
Longwood, Florida
11.2005 - 05.2007
- Make outbound calls to potential customers to schedule an appointment for in-home estimate
- Manage and arrange scheduling boards
- Update customer's personal account data upon their request.
Education
Criminal Justice Major -
Everest University
Orlando, FloridaHigh School Graduate -
A Philip Randolph
Jacksonville, Florida05.2002
Skills
- Great customer service and customer interaction skills
- Excellent verbal / written communication skills
- General office skills
- Computer savvy (Word, PowerPoint, and Excel)
- Typing 60 wpm
- Experience in data entry and scheduling
- Fax
- Time management
- Great phone voice
- Front office operations
- Records Management
- Ability to provide detail information accurately and efficiently
- Telephone reception
- Technical Troubleshooting skills
- Retention Strategies
- Expert in Client Relationship Building
- Cross-selling abilities
- Performance Tracking/ Metric Analysis skills
- Ability to provide great collections and negotiating strategies
References
AVAILABLE UPON REQUEST
Accomplishments
Voted MVP of training class 9.9 (JPMC)
Team Captain of training class 9.9 while in JTE (JPMC)
Received prefect Customer surveys (JPMC) ( AT&T)
Certification
Certificate for Top Kept Dollars to worked amount due while in JTE (JPMC)
Timeline
Card Collections Representative
JPMorgan Chase
09.2024 - Current
Financial/Collections Representative
AT&T Wireless
07.2016 - 08.2024
Customer Service Advocate
AAA Auto Club Group
10.2015 - 07.2016
Customer Service Representative
ADT SECURITY SERVICE
05.2013 - 10.2015
Security Officer/Screener
G4s Secure Solutions /Wackenhut Corporation
06.2009 - 05.2013
Customer Service/Resolution Specialist
Convergys
05.2007 - 06.2009
Appointment Setter
Sears Home Improvement Products
11.2005 - 05.2007
Criminal Justice Major -
Everest University
High School Graduate -
A Philip Randolph