Danielle Carlin
Williamstown,NJ
Summary
Dedicated Gaming professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Field Service Technician IV
Light & Wonder
Egg Harbor Township, NJ - New Jersey
10.2010 - Current
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Conducted routine inspections to verify compliance with gaming control.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
Dual Rate Technician
Caesars Entertainment
Atlantic City, NJ
03.1999 - 03.2009
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Conducted routine inspections to verify compliance with gaming control.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Collaborated with team members to achieve target results
Education
Certificate - Table Games - Black Jack, Carnival , Baccarat
Atlantic Cape Community College
Atlantic City, NJ04.2009
Certificate - Slot Technician And Electronics
Atlantic Cape Community College
Atlantic City , NJ09.2000
Skills
- Coordination and Teamwork
- Customer Needs Assessments
- Preventative Maintenance
- Operational Efficiency and Safety
- Technician Assistance
- Creative Solutions
- Field Consulting
- Work Order Management
- Resolving Complaints
- Scheduling and Coordinating
- Predictive and Preventive Maintenance
- Effective customer service
Timeline
Field Service Technician IV
Light & Wonder
10.2010 - Current
Dual Rate Technician
Caesars Entertainment
03.1999 - 03.2009
Certificate - Table Games - Black Jack, Carnival , Baccarat
Atlantic Cape Community College
Certificate - Slot Technician And Electronics
Atlantic Cape Community College