Rodrigo Ortega
Chicago,IL
Summary
Enthusiastic Master Level Technician successful at completing inspections, maintenance and repairs on multiple makes and models. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and motivation to learn, grow and excel in the Electric Vehicle industry.
Overview
26
26
years of professional experience
Work History
FIELD SERVICE TECHNICIAN IV
Rivian
Chicago, IL
08.2021 - Current
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Undertook field assessments and participated in extended role activities with fellow technicians and management to determine best and most efficient course of action.
MASTER LEVEL TECHNICIAN
Tesla
Chicago, IL
11.2018 - 07.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Comprehensive diagnosis and repair of Electrical Vehicle systems and components.
- Supervised and mentored team members and facilitated daily operations to drive business growth.
- Managed team performance by training, mentoring, disciplining and motivating employees.
MASTER GUILD LEVEL TECHNICIAN
Audi Westmont
Westmont, IL
11.2007 - 11.2018
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Consulted vehicle manuals, technical documentation and repair tree charts for further information.
- Performed diagnostic and troubleshooting procedures to find root causes.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Followed standards and procedures to maintain safe work environment.
- Managed team performance by training, mentoring, disciplining and motivating employees.
MASTER LEVEL TECHNICIAN
Fletcher Jones Audi
Chicago, IL
03.2006 - 11.2007
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find root causes.
- Produced comprehensive service records of all maintenance and repair tasks.
- Documented operator issues in computer system for tracking purposes.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
EXPERT LEVEL TECHNICIAN
HBL Audi
Vienna, VA
03.2004 - 03.2006
- Performed diagnostic and troubleshooting procedures to find root causes.
- Consulted vehicle manuals, technical documentation and repair tree charts for further information.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
LEVEL 1 TECHNICIAN
Sears Auto Center
Chicago Ridge, IL
09.2003 - 03.2004
- Documented operator issues in computer system for tracking purposes.
- Performed diagnostic and troubleshooting procedures to find root causes.
- Accurately completed service reports and warranty forms.
- Maintained positive relationships with all customers.
TECHNICIAN
Card Dynamix
Plainfield, IL
08.2001 - 06.2003
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Utilize control mechanisms or hands-on procedures to operate machines.
- Set up and perform test activities.
MACHINE OPERATOR
Grayhill Inc.
Lagrange, IL
10.2000 - 08.2001
- Assisted machine operators with finished pieces.
- Set and monitored product standards, examining samples of raw products and processing tests, to ensure quality of all finished products.
- Performed preventative maintenance to maintain optimal productivity.
PACKAGE HANDLER
Fed Ex Ground
Bedford Park, IL
05.2000 - 10.2000
- Sorted items according to its destination.
- Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements.
- Maintained accurate stock records and schedules.
STOCK SUPERVISOR
Gap
Chicago, IL
11.1998 - 05.2000
- Followed merchandising guidelines to present visually appealing displays.
- Stocked and replenished merchandise according to store merchandising layouts.
- Engaged with customers in sincere and friendly manner.
Education
Cetificate Of Completion - Audi Factory Certification In Automotive Technology
Audi Technician Training Program UTI
Glendale Heights, IL2003
Diploma In Automotive And Diesel Technology - Automotive And Diesel Technology
Univeral Technical Institute
Glendale Heights, IL2003
Associate of Applied Science - Electrical Engineering Technology
ITT Technical Institure
Burr Ridge, IL2001
Skills
- Customer service
- Troubleshooting
- Critical thinking
- Time management
- Teamwork and collaboration
- Leadership
- Project Management
- Audi Advanced Diagnostics Technician certification
- Audi E-tron high voltage certification
- Audi Hybrid certification
- Audi R8 certification
- Audi team leader experience for 3 years
- Tesla High Voltage system certification
- Tesla team leader experience for 1 year
- Rivian High Voltage system experience
- Rivian Interview Training
Timeline
FIELD SERVICE TECHNICIAN IV
Rivian
08.2021 - Current
MASTER LEVEL TECHNICIAN
Tesla
11.2018 - 07.2021
MASTER GUILD LEVEL TECHNICIAN
Audi Westmont
11.2007 - 11.2018
MASTER LEVEL TECHNICIAN
Fletcher Jones Audi
03.2006 - 11.2007
EXPERT LEVEL TECHNICIAN
HBL Audi
03.2004 - 03.2006
LEVEL 1 TECHNICIAN
Sears Auto Center
09.2003 - 03.2004
TECHNICIAN
Card Dynamix
08.2001 - 06.2003
MACHINE OPERATOR
Grayhill Inc.
10.2000 - 08.2001
PACKAGE HANDLER
Fed Ex Ground
05.2000 - 10.2000
STOCK SUPERVISOR
Gap
11.1998 - 05.2000
Cetificate Of Completion - Audi Factory Certification In Automotive Technology
Audi Technician Training Program UTI
Diploma In Automotive And Diesel Technology - Automotive And Diesel Technology
Univeral Technical Institute
Associate of Applied Science - Electrical Engineering Technology
ITT Technical Institure
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