Danielle Carnahan
Summary
Detail oriented Customer Service Representative with 20 years of experience in providing great customer service. Dedicated to identifying the customers needs and working of effective solutions for the good of the customer and the company. Great time management skills with several years on remote working experience.
Overview
26
26
years of professional experience
Work History
Customer Service Supervisor
Spartech LLC
04.2009 - Current
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Training and Development
- Time Management
- Performance Reviews
- Supervising multiple Customer Service Representatives at multiple plant locations.
- Facilitated open lines of communication with my team
- Maintain customer price quotes and implement changes to them
Customer Service Representative
Spartech Plastics
01.2004 - 04.2009
- Responded to customer requests for products, pricing, and order status questions.
- Handled customer complaints, communication between the customer and the plant to get issues resolved.
- Entered orders, provided confirmations and feedback on production delays and status updates.
- Developed rapport with customers through active listening skills, leading to increased customer volume and positive feedback from customers.
Production Packer
Spartech Plastics
08.1999 - 01.2004
- Optimized workflow by prioritizing tasks based on urgency and importance while managing multiple competing priorities simultaneously.
- Consistently met or exceeded daily production quotas while adhering to strict quality guidelines.
- Reduced product defects by carefully inspecting items before packaging for shipment.
- Assisted in Training Programs for new hires
- Participated in ISO internal audits
Education
High School Diploma -
Paulding High School
Paulding05-1998
Skills
- Time management
- Multitasking and organization
- Decision-making
- Training and mentoring
- Customer relations
- New hire training
- Use Word and Excel daily, also work in SAP, NAV, and previously Oracle Manufacturing Systems
- Problem Solving
- Attention to detail
Timeline
Customer Service Supervisor
Spartech LLC
04.2009 - Current
Customer Service Representative
Spartech Plastics
01.2004 - 04.2009
Production Packer
Spartech Plastics
08.1999 - 01.2004
High School Diploma -
Paulding High School
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