Danielle Clark
Fort Worth,TX
Summary
I have a passion for building relationships and crafting genuine connections with a demonstrated history in improving customer service, team performance, and team morale. I lead by inspiring personal growth. I strive to continuously improve processes, take on challenges, and build on my foundational strengths.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk and Retail Manager
WorldSprings
Plano, TX
01.2024 - Current
- Provided guidance on legal matters related to setting up a business such as registration, licensing, taxation.
- Managed day-to-day operations of the startup including staffing, budgeting, scheduling and resource allocation.
- Monitored performance of ongoing projects and initiatives and provided regular updates regarding progress made so far as well as any issues faced during implementation phase if any.
- Coordinated with internal teams like finance, sales and marketing, HR to achieve desired results from different projects and initiatives.
Administrative Agent
Goosehead Insurance Agency
Westlake, TX
05.2020 - 11.2023
- Implemented strategies for improving efficiency during the binding process.
- Prepared detailed reports outlining policy changes, cancellations, renewals.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Associate Store Manager
Casper
Southlake, TX
08.2019 - 05.2020
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Assistant Store Manager
Starbucks
Southlake, TX
01.2011 - 08.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Arts - Heath Sciences
North Texas Central College
Gainesville12-2022
Skills
- Customer Service
- Staff Management
- Store process development
- Driving business growth
- Process Improvements
- Business Administration
- Team training and development
- Relationship Building
- Performance Management
- Key Performance Indicators
- Technology experience - Salesforce, PowerPoint, Excel, Google Suites, Slack, Teams, Asana, Inventory Management Systems
Affiliations
I am a mom to a beautiful daughter. In my spare time I enjoy watching her compete in gymnastics, writing poetry, traveling, and watching sunsets.
Accomplishments
- First and second place in poetry contests
- District Barista Champion at Starbucks
Certification
- TABC
- Food Handler
- P&C Insurance
- Crowd Control Certification
Languages
Sign Language
Limited
References
References available upon request.
Timeline
Front Desk and Retail Manager
WorldSprings
01.2024 - Current
Administrative Agent
Goosehead Insurance Agency
05.2020 - 11.2023
Associate Store Manager
Casper
08.2019 - 05.2020
Assistant Store Manager
Starbucks
01.2011 - 08.2019
Associate of Arts - Heath Sciences
North Texas Central College