Danielle Clark
Fort Worth,TX
Summary
I have a passion for building relationships and crafting genuine connections with a demonstrated history in improving customer experience, team performance, and team morale.
I lead by inspiring personal and professional growth.
I strive to always improve processes, take on challenges, and build on my foundational strengths.
Skilled in customer service, operational excellence, training, coaching, inventory management, high priority, Salesforce, Microsoft Office. Slack, Teams, and email communications.
Overview
13
13
years of professional experience
Work History
Guest Services Manager
WorldSprings
The Colony, TX
01.2024 - Current
- Hired and trained 42 team members
- Established vendor relationships
- Handle vendor payments and product deliveries
- Wrote policies and procedures for Guest Services operation
- Learned and trained a software system developed specifically for WorldSprings
Administrative Service Agent
Goosehead Insurance
Westlake, TX
05.2020 - 01.2024
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
Associate Store Manager
Casper
Southlake, TX
08.2019 - 05.2020
- Delivered top-notch guest experiences with personalized assistance in product selection based on individual needspreferences.
- Effectively resolved escalated customer issues in a timely manner while preserving long-term client relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Starbucks
Southlake, TX
01.2011 - 08.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Associate of Arts - Health Sciences
North Central Texas College
Gainesville, TX12.2022
Skills
- Multitasking proficiency
- Staff Training and Development
- Guest Relations
- Customer Service
- Teamwork and Leadership
- Performance Improvement
- Improving processes
District Barista Champion
Competed at store, district, and area level handcrafting beverages while showcasing my passion for relationship building.
Timeline
Guest Services Manager
WorldSprings
01.2024 - Current
Administrative Service Agent
Goosehead Insurance
05.2020 - 01.2024
Associate Store Manager
Casper
08.2019 - 05.2020
Assistant Store Manager
Starbucks
01.2011 - 08.2019
Associate of Arts - Health Sciences
North Central Texas College