Danielle Cluphf RDH
Boise,ID
Summary
Dynamic sales and dental professional with a proven track record at Andau Medical, adept in customer relationship management and sales expertise. Excelled in fostering client relationships, achieving sales goals, and enhancing patient care. Skilled in product demonstrations and issue resolution, significantly improving customer satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Idaho Territory Manager + Remote Sales Specialist
Andau Medical
12.2021 - Current
- Cultivate relationships with Dentists in territory and remote,and provide support to drive customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Deliver customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Improve customer satisfaction and retention through frequent checks, timely response to inquiries, and effective problem resolution.
- Demonstrate exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
- Implement promotions and marketing campaigns to increase territory sales and brand awareness.
- Implement successful sales strategies to drive revenue growth and exceed monthly quotas consistently.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Identify opportunities for upselling and cross-selling, resulting in increased average deal size.
Registered Dental Hygienist
Time to Smile Dental
09.2021 - 01.2022
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Improved patient oral health by providing thorough dental cleanings and assessments.
- Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
Registered Dental Hygienist, Lead Dental Assistant
Centennial Dental
09.2012 - 05.2021
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
Lead Dental Assistant
Boise Family Dental Care
01.2011 - 09.2012
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Served as Leader setting up a sattelite office and managing inventory. Oversee dental assistant staff.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Dental Assistant
Today's Dentistry
01.2010 - 01.2011
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Dental Assistant
Summit Dental
07.2008 - 01.2010
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Associate of Science - Dental Hygiene
Carrington College Boise
Boise, ID05-2019
Certificate in Dental Assisting,Expanded Functions - Dental Assisting
Boise State University
Boise, ID05-2006
Skills
- Customer relationship management
- Multitasking and organization
- Sales expertise
- Product demonstrations
- Issue resolution
Timeline
Idaho Territory Manager + Remote Sales Specialist
Andau Medical
12.2021 - Current
Registered Dental Hygienist
Time to Smile Dental
09.2021 - 01.2022
Registered Dental Hygienist, Lead Dental Assistant
Centennial Dental
09.2012 - 05.2021
Lead Dental Assistant
Boise Family Dental Care
01.2011 - 09.2012
Dental Assistant
Today's Dentistry
01.2010 - 01.2011
Dental Assistant
Summit Dental
07.2008 - 01.2010
Associate of Science - Dental Hygiene
Carrington College Boise
Certificate in Dental Assisting,Expanded Functions - Dental Assisting
Boise State University
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