Danielle Coleman
Louisville,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Reimbursement Specialist position. Detail-oriented with a strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient systems and posting processes. Considered focused and organized team player. Ready to achieve company goals.
Overview
9
9
years of professional experience
Work History
City Letter Carrier
United States Postal Service
01.2022 - Current
- Picked up and delivered mail on time each day to 250+ customers, taking into consideration weather and road conditions
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses
- Worked closely with other employees in mail office and handled various administrative tasks.
Customer Service Representative
Teleperformance
11.2019 - 12.2022
- Record member inquiries information within customer service database
- Engage with members with friendly, professional service while actively listening to their concerns
- Maintained customer satisfaction over 50 calls per day with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborate with management teams to stay updated on new products, services, and policies.
Independent Contractor
Coleman Deliveries, LLC.
05.2017 - Current
- Establish relationships with customer through prompt and efficient service
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Managing operations and 10+ deliveries day-to-day consulting business, which requires such tasks as finances and scheduling
- Collaborated closely with clients to better understand duties and to meet contractual requirements.
Youth Counselor
Maryhurst
01.2016 - 05.2017
- Respond appropriately to emotional and physical needs of adolescents within structured group settings
- Supervised adolescents and pre-teens in engaging environment to promote security and safety
- Record and report daily activities and goals of clients
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Administrative Assistant
United Parcel Service
06.2014 - 01.2016
- Coordinated dangerous goods according to flight regulations
- Process manifests (flight logs) and Dangerous Goods paperwork using company software or outbound containers
- Established relationships with upper management to coordinate flights and assist in other managerial duties
- Successfully handle multiple tasks, such as printing container load summaries and maintaining containers during pull.
Education
Bachelor of Science in Social Work -
Indiana Wesleyan University
Marion, IN08.2024
Skills
- Policy Evaluation
- Data Recording
- Problem Solving
- Database Management
- Word Processing
- Microsoft Office
- 10-Key Data Entry
- Signature Verification
- Customer Contact
- Attention to Detail
Timeline
City Letter Carrier
United States Postal Service
01.2022 - Current
Customer Service Representative
Teleperformance
11.2019 - 12.2022
Independent Contractor
Coleman Deliveries, LLC.
05.2017 - Current
Youth Counselor
Maryhurst
01.2016 - 05.2017
Administrative Assistant
United Parcel Service
06.2014 - 01.2016
Bachelor of Science in Social Work -
Indiana Wesleyan University