Richard Quetell
Rochester,MI
Summary
Experienced Union Steward focused on conflict resolution and crisis intervention. Facilitates grievance meetings and effectively communicates labor policies, ensuring efficient resolution of member concerns. Strengthens workplace understanding through clear representation and collaboration, driving successful negotiations and advocacy for members.
Overview
40
40
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
Rochester, MI
06.1995 - Current
- Delivered mail and packages to residences and businesses, ensuring timely service and customer satisfaction.
- Collaborated with team members to efficiently resolve delivery issues, minimizing delays.
- Addressed inquiries and concerns, enhancing customer experience through excellent service.
Union Steward
National Association of Letter Carriers,Branch 320
Waterford, MI
12.2024 - Current
- Facilitated grievance meetings and negotiations with management on behalf of members.
- Presented compelling arguments in written and verbal formats during negotiations.
- Communicated labor agreements and policies to union members, fostering understanding and adherence.
- Collaborated with local leadership to address and resolve member concerns, enhancing overall member satisfaction.
- Conducted thorough legal research to support case strategies and arguments.
- Assisted in organizing training sessions focused on workers' rights and benefits.
- Proposed innovative ideas and solutions that strengthened team collaboration and increased member engagement.
- Collaborated with cross-functional teams to complete projects effectively.
Jet Engine Mechanic
United States Air Force
08.1986 - 03.1992
- Collaborated with team members to identify and resolve engine performance issues, enhancing overall operational readiness.
- Trained junior mechanics in engine maintenance best practices, improving team skill level and efficiency.
- Documented maintenance activities and repairs to ensure compliance with military standards, supporting regulatory adherence and operational integrity.
Education
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, MI06-2018
Master of Arts - Clinical Mental Health
Central Michigan University
Mount Pleasant, MI09-2026
Skills
- Effective negotiation
- Negotiation techniques
- Crisis management
- Grievance management
- Conflict resolution
- Dispute resolution
- Case management
- Client assessment
- Policy communication
- Verbal communication
- Written communication
- Team collaboration
- Leadership skills
- Influencing skills
- Critical thinking
- Analytical thinking
- Multitasking
- Active listening
- Emotional intelligence
- On-the-job training
- Grievance management
- On-the-job training
Timeline
Union Steward
National Association of Letter Carriers,Branch 320
12.2024 - Current
City Letter Carrier
United States Postal Service, USPS
06.1995 - Current
Jet Engine Mechanic
United States Air Force
08.1986 - 03.1992
Bachelor of Science - Psychology
Central Michigan University
Master of Arts - Clinical Mental Health
Central Michigan University