Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Colley

Solon,Ohio

Summary

Accomplished entrepreneur with a proven track record at Ms. Iris INC., enhancing client satisfaction and operational efficiency. Skilled in strategic planning and customer relations, I spearheaded initiatives that significantly improved service delivery and business growth. Expert in business management and relationship building, achieving notable success in community engagement and product branding. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 11 years of experience. Highly effective and comfortable working with people at all levels in organization. Dedicated Beauty & Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Owner

A Gift From Me 2 U Non- Profit
05.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased client satisfaction by implementing efficient business processes and providing exceptional service.
  • Organized monthly events to service the community and surrounding areas.
  • Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
  • Tracked daily donations of food, clothes, shoes, toys, diapers and more.

Product Owner

Precious Souls Cosmetics
06.2018 - Current
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Owned and prioritized product backlog.
  • Hand crafted all products by hand.

Owner/Operator Truck Driver

Tonka Towing & Transport LLC.
06.2017 - Current
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational day to day customers.
  • Maintained daily customer intake information.
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.

Salon Owner/Operator

Precious Memories Day Spa & Salon LLC.
03.2013 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.

Education

No Degree - Massage Therapy

National Institute of Massotherapy
Akron, OH
05.2016

Cosmetology Instructor - Cosmetology

Paul Mitchell The School Cleveland
Twinsburg, OH
03.2014

Skills

    Customer Relations

    Small business operations

    Relationship Building

    Verbal and written communication

    Client Service

    Operations Management

    Business Management

    Business Planning

    Strategic Planning

    Staff Management

    Marketing

    Team Oversight

    Financial Management

    Staff hiring

    Business launch

    Business Administration

    Product branding

    Human Resource Management

Timeline

Owner

A Gift From Me 2 U Non- Profit
05.2020 - Current

Product Owner

Precious Souls Cosmetics
06.2018 - Current

Owner/Operator Truck Driver

Tonka Towing & Transport LLC.
06.2017 - Current

Salon Owner/Operator

Precious Memories Day Spa & Salon LLC.
03.2013 - Current

No Degree - Massage Therapy

National Institute of Massotherapy

Cosmetology Instructor - Cosmetology

Paul Mitchell The School Cleveland

Similar Profiles

CREATE PROFILE
Danielle Colley