Danielle Collins
Fort Mill,SC
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in cash handling and drawer management. Known for fostering positive customer experiences and resolving issues swiftly. Proven ability to enhance team productivity and operational efficiency while maintaining a calm demeanor under pressure. Skilled in payment processing and product recommendations.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Walmart
10.2023 - 12.2025
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Representative
CareMax Medical Resources
04.2020 - 06.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
D&L Automotive
01.2018 - 03.2019
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Warehouse Worker
Company Box
08.2017 - 12.2017
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Strapped items down over protective padding to secure throughout transportation.
Customer Service Representative
Xerox
08.2014 - 06.2016
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06-2012
Skills
- Check processing
- Drawer management
- Order coordination
- Telephone management
- Data entry proficiency
- Cash handling expertise
- Payment processing
- Cross-selling
- Calm demeanor
- Cash register operation
- Product recommendations
- Payment collection
Timeline
Customer Service Cashier
Walmart
10.2023 - 12.2025
Customer Service Representative
CareMax Medical Resources
04.2020 - 06.2023
Customer Service Representative
D&L Automotive
01.2018 - 03.2019
Warehouse Worker
Company Box
08.2017 - 12.2017
Customer Service Representative
Xerox
08.2014 - 06.2016
High School Diploma -
Northwestern High School