Danielle Contreras

• Participated in case conferences to review progress, identify areas for improvement.
• Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
• Improved treatment outcomes with thorough documentation of patients'' progress and timely communication to mental health professionals.
• Provided crisis intervention services as needed, intervening promptly to address immediate safety concerns and connecting individuals with appropriate care.
• Ensured compliance with all regulatory requirements, maintaining accurate records and adhering to confidentiality guidelines.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.

Achievements

Tier 2 & Tier 3 promotions

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.