Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Coombes

Layton,UT

Summary

Dedicated customer service representative with proven skills in problem-solving and technical support. Committed to enhancing customer satisfaction and resolving inquiries efficiently.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

ROI Solutions Inc.
American Fork, Utah
12.2021 - 03.2022
  • Facilitated online and phone order placement for members.
  • Assisted members in locating stores to utilize benefits.
  • Resolved inquiries regarding benefits and addressed related issues.

Cashier

Big Deal Outlet
Layton, Utah
04.2021 - 12.2021
  • Assisted customers with product inquiries and provided excellent service.
  • Processed returns and exchanges according to company policy and procedures.
  • Collaborated with team members to ensure smooth store operations during peak hours.

Call Receiver

AAA Mountain West Group
Clearfield, UT
10.2015 - 09.2020
  • facilitated establishment of roadside assistance services
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Documented call details in CRM system for record-keeping and follow-up.

Customer Service Representative

Black Turtle Services
Layton, Utah
09.2014 - 04.2015
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Handled customer complaints calmly, ensuring a positive experience during interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.

Deli Associate

Walmart
Layton, Utah
08.2013 - 09.2014
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Assisted customers with selecting meats, cheeses, and prepared foods for their needs.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.

Education

Bachelor of Science - Information Technology

BYU Pathways
Idaho

Skills

  • Technical support
  • Customer service
  • Problem solving
  • Network troubleshooting
  • Data entry
  • Effective communication
  • Computer proficiency
  • Call center experience

Timeline

Customer Service Representative

ROI Solutions Inc.
12.2021 - 03.2022

Cashier

Big Deal Outlet
04.2021 - 12.2021

Call Receiver

AAA Mountain West Group
10.2015 - 09.2020

Customer Service Representative

Black Turtle Services
09.2014 - 04.2015

Deli Associate

Walmart
08.2013 - 09.2014

Bachelor of Science - Information Technology

BYU Pathways

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