Danielle Copeland
Boerne,TX
Summary
Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector.
Overview
7
7
years of professional experience
Work History
Service Administrator
Dynamic Systems, Inc.
Boerne, Texas
08.2024 - 02.2025
- Responsible for ensuring accuracy of all data entered into the system.
- Processed customer orders accurately and promptly.
- Answered incoming calls from customers regarding technical inquiries and services.
- Generated weekly, monthly, quarterly summary reports on key performance indicators.
- Ensured compliance with applicable laws and regulations related to service operations.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Performed data entry tasks into various databases including customer contact information.
- Prepared detailed reports on service activities for management review.
- Conducted regular training sessions for staff members on best practices in providing customer service.
- Drafted correspondence letters and emails when necessary.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
Office Services Coordinator
Wounded Warrior Project
08.2022 - 07.2024
- Assisting prompt communication and interpersonal skills
- Organizing and strong multi-staking skills
- Also team orientated individual
- Scheduled conference room usage for internal meetings or external guests.
- Managed travel arrangements for staff members, including flight bookings and hotel reservations.
- Updated databases with contact information for vendors, customers or other stakeholders.
- Distributed incoming mail to relevant departments or personnel.
- Greeted visitors, answered phone calls, and directed inquiries to appropriate personnel.
- Set up video conferencing sessions between remote offices or locations.
- Assisted with ordering office supplies and maintaining inventory records.
- Provided support on various administrative duties assigned by management.
- Performed basic accounting tasks such as reconciling invoices against purchase orders.
- Maintained up-to-date records of office services expenditures.
- Maintained a safe working environment by adhering to safety regulations at all times.
Administrative assistant
Omni Golf Carts llc
07.2020 - 08.2021
- Marketing and Advertising for the company
- Organizing and scheduling special events
- Also dealing directly with clientele on a regular basis
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research on various topics as requested by management.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Facilitated communication between different departments within the organization.
Administrative assistant
ARBK
Boerne, TX
07.2019 - 07.2020
- Assisted clientele in establishing new customers to the business
- Also Filing clientele personal information
- Inputting clientele documents into Quick Books
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
Teller
Texas Heritage Bank
Boerne, TX
06.2018 - 06.2019
- Completed all duties and tasks as a teller, worked as a backup to New Accounts
- Completed all opening and closing procedures for the bank and completed bookkeeping duties
- Explained account information to customers in detail as needed.
- Performed daily reconciliation of teller drawer within established limits.
- Verified customers' identification to ensure compliance with laws and regulations.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Maintained accurate records of all transactions for compliance purposes.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Education
Some College (No Degree) - Art History
Tom C. Clark
San Antonio, TXSkills
- Time management
- Energetic Listening
- Proactivity
- Multi-Line Phone System
- Strong work ethic
- Professional demeanor
- Accuracy
- Attention to Detail
- Administrative support
- Regulatory compliance
- Communication skills
- Problem solving
Timeline
Service Administrator
Dynamic Systems, Inc.
08.2024 - 02.2025
Office Services Coordinator
Wounded Warrior Project
08.2022 - 07.2024
Administrative assistant
Omni Golf Carts llc
07.2020 - 08.2021
Administrative assistant
ARBK
07.2019 - 07.2020
Teller
Texas Heritage Bank
06.2018 - 06.2019
Some College (No Degree) - Art History
Tom C. Clark