Summary
Overview
Work History
Education
Skills
Timeline

Danielle Core

Freedom,PA

Summary

Dynamic and results-oriented professional with a proven track record at Dick's Sporting Goods, where I excelled in reducing call wait times and managing high-stress situations. Skilled in customer service and computer proficiency, I consistently resolved complex issues, enhancing customer loyalty and ensuring compliance with regulations. My critical thinking and professional telephone demeanor have been pivotal in achieving outstanding outcomes.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Dick's Sporting Goods, Inc
09.2020 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Eligibility Specialist

Knowledge Services
06.2019 - 09.2020
  • Processed new applications for federal public assistance programs SNAP, TANF and Medicaid.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination decisions.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.

Inbound Call Center Representative

Alorica
04.2017 - 05.2019
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Provided support for IT related issues, and collaborated with companies to provide information on food safety and quality for PLB products.
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.

Education

Pending Bachelor's Of Science Degree - Psychology

Indiana University Kokomo , Kokomo, IN

Began coursework in Nursing before switching to Psychology major. 104 of 120 credits received towards my Bachelor of Science degree.

Diploma - Biology

Hilliard Davidson High School , Hilliard, OH
06.1996

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Professional telephone demeanor

Timeline

Customer Service Representative - Dick's Sporting Goods, Inc
09.2020 - 08.2024
Eligibility Specialist - Knowledge Services
06.2019 - 09.2020
Inbound Call Center Representative - Alorica
04.2017 - 05.2019
Indiana University Kokomo - Pending Bachelor's Of Science Degree , Psychology
Hilliard Davidson High School - Diploma , Biology

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Danielle Core