DANIELLE COURTS
KOUNTZE ,TX
Summary
Proven Customer Service Representative at Tom Wallace State Farm Insurance Agency, adept in problem-solving and customer relations, significantly increased loyalty through empathetic dispute resolution. Skilled in insurance and billing, excelled in cross-selling and maintaining compliance. Demonstrated detail orientation and active listening, enhancing client satisfaction and sales.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tom Wallace State Farm Insurance Agency
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Checker/Meat-Rep/Produce-Rep
H-E-B
11.2020 - 01.2024
- Aided in training new employees, while sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Processed both cash and card purchases and returns.
- Quickly adapting when faced with product shortages
- Communicated clearly and efficiently with partners and managers in a fast-paced environment
- Developed and coordinated product displays and designs to increase total department sales
Education
Lamar Institute of Technology
Beaumont, TX 06.2021 - 7 2027
High School Diploma -
Lumberton High
Lumberton, Tx 05.2021
Skills
- Customer Service
- Problem-solving abilities
- Detail oriented
- Active Listening
- Customer Relations
- Insurance and Billing Understanding
Timeline
Customer Service Representative
Tom Wallace State Farm Insurance Agency
01.2024 - Current
Lamar Institute of Technology
06.2021 - 7 2027
Checker/Meat-Rep/Produce-Rep
H-E-B
11.2020 - 01.2024
High School Diploma -
Lumberton High
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