DANIELLE COURTS
KOUNTZE ,TX
Summary
Dynamic and detail-oriented professional with a proven track record at a State Farm Insurance Agency, excelling in customer service, and problem-solving abilities. Expert in insurance and billing, enhanced customer loyalty through empathetic conflict resolution and meticulous detail orientation. Skilled in active listening, significantly contributing to team success, and exceeding sales targets through innovative customer relations strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Agent
Alan Neal State Farm
Buffalo , TX
09.2024 - Current
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Processed applications and paperwork related to policy issuance or renewal.
- Resolved customer inquiries and complaints in a timely manner.
Customer Service Representative
Tom Walters State Farm Insurance Agency
Silsbee, TX
01.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Checker/Meat-Rep/Produce-Rep
H-E-B
Lumberton, TX
11.2020 - 01.2024
- Aided in training new employees, while sharing best practices for efficient job performance.
- Processed both cash and card purchases and returns.
- Quickly adapting when faced with product shortages
- Communicated clearly and efficiently with partners and managers in a fast-paced environment
- Developed and coordinated product displays and designs to increase total department sales
Education
High School Diploma -
Lumberton High
Lumberton, Tx 05.2021
Lamar Institute of Technology
Beaumont, TX Skills
- Customer service
- Problem-solving abilities
- Detail-oriented
- Active listening
- Conflict resolution
- Organization and multitasking
Certification
- Property and Casualty Insurance license- Texas
- Life and Health Insurance license- Texas
- CNP - Certified Notary Public
- NASM Certified personal Trainer
References
References available upon request.
Timeline
Sales Agent
Alan Neal State Farm
09.2024 - Current
Customer Service Representative
Tom Walters State Farm Insurance Agency
01.2024 - 09.2024
Checker/Meat-Rep/Produce-Rep
H-E-B
11.2020 - 01.2024
High School Diploma -
Lumberton High
Lamar Institute of Technology
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