Danielle Crawford
San Pedro,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
CEO
Dope Glam Treasurez
Los Angeles , CA
08.2020 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained open communication channels between departments to maximize efficiency and productivity.
- Organized daily operations at the salon, including scheduling appointments and managing customer service inquiries.
Sales Associate/Beauty Advisor
Dollar Mania Beauty Supply
Long Beach, CA
01.2016 - 12.2019
- Recommended, selected and located merchandise based on customer desires.
- Answered incoming telephone calls to provide store, products and services information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Resolved customer complaints or directed them to management for resolution.
- Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
Call Center Representative
VXI Global Solutions LLC
Los Angeles, CA
01.2014 - 01.2015
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Inbound and outbound calling to make sure each customer is assisted accordingly.
Education
Bachelor of Arts - Business Administration And Management
CSULB
Long Beach, CA12-2024
Associate of Arts - Business Administration
Los Angeles Harbor College
Wilmington, CA06-2018
High School Diploma -
Polytechnical High School
Long Beach 06-2013
Skills
- Consulting
- Staff Management
- Project Planning
- Database Management
- Microsoft
- Data Entry
- Cash Register Operation
- Customer Service
- Customer Needs Assessment
- Retail Store Operations
Timeline
CEO
Dope Glam Treasurez
08.2020 - Current
Sales Associate/Beauty Advisor
Dollar Mania Beauty Supply
01.2016 - 12.2019
Call Center Representative
VXI Global Solutions LLC
01.2014 - 01.2015
Bachelor of Arts - Business Administration And Management
CSULB
Associate of Arts - Business Administration
Los Angeles Harbor College
High School Diploma -
Polytechnical High School