Danielle Crocker
Herriman,UT
Summary
Dedicated and reliable office professional with a proven track record of accuracy and integrity. Recognized for strong work ethic, adaptability in fast-paced environments, and unwavering loyalty. Self-motivated with a proactive approach to problem-solving, consistently demonstrating accountability and initiative. Committed to executing responsibilities thoroughly and punctually, contributing to team success.
Overview
11
11
years of professional experience
Work History
Medical Office Coordinator
Mountain West Behavioral Health
03.2023 - 08.2025
- Managing and performing a variety of clerical and administrative tasks.
- Answering phone calls, scheduling appointments, managing calendars, handling incoming mail and emails.
- Overseeing and preparing documents, office polices and medical forms.
- Check status of claims and eligibility.
- Maintain patients records, ROI's and patient communication.
- Administrating EKG and drug screenings, check vitals.
- Call in prescriptions and start prior authorizations.
- Assist in billing, filing and status checks on insurance claims.
Records & Information Analyst
Knight Adjustment Bureau
05.2019 - 03.2023
- Prepared, scanned and coded over 300+ documents electronically, physically filled documents and work requests in compliance with company guidelines daily.
- Reviewing accounts and updating all payments pertaining to.
- Daily updating of 60+ accounts with reports, acknowledgements, cancel and return letters.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Perform document lookup and retrieval requests for attorneys, paralegals, and staff in a timely manner.
- Apply standardized coding and indexing systems to classify legal files for efficient retrieval.
Lead Teacher
Rooted Academy
02.2016 - 05.2017
- Guided and managed daycare staff in classroom leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of up to 20 children.
- Communicated frequently with parents about their child's growth and progress, recommending at-home reinforcement to support struggling children.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curriculam.
Quality Assurance and Account Set Up Support
Evelar Solar
01.2015 - 02.2016
- Report set up issues and malfunctions to appropriate departments and production supervisors.
- Assured quality of product by implementing and enforcing quality and customer assurance.
- Monitored status of permits and scheduled inspections.
- Provided 24 hour customer support and questioning for 200+ customers.
- Followed up and scheduled product repair.
Business Manager and Brand Specialist
Dillard"s
04.2014 - 01.2016
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and staff positively with particular attention to problem resolution.
- Anticipated and adjusted daily, monthly and quarterly financial plans.
- Worked with brand and store directors on projected sales goals and achievements.
- Attended business and product training classes.
- Organized and ran product launching and promotional events.
- Assisted with hiring process and training of new employees.
Education
High School Diploma -
Cimarron-Memorial High School
Las Vegas, NV06-2004
Skills
Self-Motivated
Multi-tasker
Conflict Resolution
Goal-Oriented
Customer Service
Document preparation
Vital sign monitoring
Medical software applications
Benefits verifications
Insurance billing support
EMR software
Presentation preparation
Business writing
Staff training and development
Policy implementation
Business administration
Timeline
Medical Office Coordinator
Mountain West Behavioral Health
03.2023 - 08.2025
Records & Information Analyst
Knight Adjustment Bureau
05.2019 - 03.2023
Lead Teacher
Rooted Academy
02.2016 - 05.2017
Quality Assurance and Account Set Up Support
Evelar Solar
01.2015 - 02.2016
Business Manager and Brand Specialist
Dillard"s
04.2014 - 01.2016
High School Diploma -
Cimarron-Memorial High School