Georgianna Gianna Liard
Crystal Lake,IL
Summary
Detail-oriented and knowledgeable while being skilled in completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care and customer service.
Overview
9
9
years of professional experience
Work History
Medical Office Coordinator
Ascension
01.2021 - Current
- Provided support to patients with mental health disorders or illnesses such as depression, anxiety, substance abuse, suicide, etc
- Create and update patients’ electronic health records and verify their insurance before submitting any insurance claims to providers
- Coordinate appointments with doctor and patients’ schedules and make any modifications, such as cancelations or date changes, as necessary
- Managed providers' mail, scheduling patients’ appointments, answered phone calls
- Maintained confidentiality regarding all information obtained during professional interactions with patients and/or family members and participated in quality improvement initiatives within the department as assigned by the supervisor
- Partnering with medical professionals during a time of crisis/emergency
- Health Information Management (HMI) - consulting with medical providers keeping files organized, checking for completion and accuracy on patient information, and releasing medical records to other facilities and patients
Sales Representative
Nordstrom Rack
01.2016 - 01.2017
- Provided high-quality customer service to optimize customer purchasing and payment process
- Initiated inventory control measures to sustain stock levels and helped to order new inventories
- Managed and maintained displays as indicated by planograms, end caps, and bulk stack instructions
- Educated customers on available product options to meet and exceed customer service experience
- Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
Sales Associate
Justice
01.2015 - 01.2016
- Provided excellent customer service to shoppers and assisted them with locating products, recommendations, and completing their purchases
- Documented customer’s billing information to set up credit cards
- Stocked, replenished, and organized inventory with accuracy
- Managed proper and attractive merchandise displays, ensuring strategic placement of products to maximize sales.
Education
B.A. - Sociology, Psychology
Illinois State University
2020
Skills
- Communication Skills, Coordinating Skills, Highly Organized and Self-Motivated, Efficiency Improvement
- Microsoft Excel, Word, and Office Google Document’s and Medical terminology, Medical Software Applications
- Call Transfers
- Payment Processing
- Knowledge of HIPAA Regulations
Timeline
Medical Office Coordinator
Ascension
01.2021 - Current
Sales Representative
Nordstrom Rack
01.2016 - 01.2017
Sales Associate
Justice
01.2015 - 01.2016
B.A. - Sociology, Psychology
Illinois State University
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