Megan Mahoney
Sarasota,FL
Summary
Seasoned Medical Office Administrator adept at coordinating records, managing schedules and working with insurance companies. Knowledgeable about medical billing and recordkeeping requirements. Pursuing a new professional challenge with room for advancement. Friendly Medical Office Assistant with 13 years of experience and strong office management skills. Proficient in Microsoft Office. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality. Detail-oriented and knowledgeable Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
13
13
years of professional experience
Work History
Medical Office Coordinator
Roskamp Institute
10.2021 - 06.2023
- Received, recorded and filed medical payments by check, cash, and credit card..
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Verified benefits and worked with insurance companies to obtain payments.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Managed appointments, registrations and patient relations in busy neurology office.
- Processed pre-admissions, new case information and referrals in Kareo database.
- Oversaw office records and maintained strict document control.
- Pulled charts and prepared for nurse and doctor assessment.
- Coordinated luncheons with Pharmaceutical Representatives.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Aided with prescription refill requests.
- Trained all new employees on records management system.
- Created and maintained medical records from time of admission through patient discharge.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Created memoranda and documents to relay important information to staff.
- Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
Intake Coordinator
Center Of Revitalizing Psychiatry
06.2021 - 10.2021
- Communicated intake and insurance verification information to patients and to appropriate departments and offered translation services.
- Conducted interviews with participants to assess eligibility.
- Completed surveys by rechecking contact information before ending each call.
- Greeted intake callers with clear professional voice and obtained maximum information to confirm understanding and accuracy in service coordination.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Maintained strict confidentiality of medical and administrative records and adhered to standards for health records.
- Collected, verified, recorded and processed client demographics, insurance payment and referral information.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
Clinical Support Specialist
Coastal Behavioral Healthcare/First Step Of Sarasota
10.2018 - 06.2021
- Manage multiple practitioners' calendars, respond to referrals, verify insurance and assist with correcting billing discrepancies, receive and resolve high call volume, provide overall office support
- Completed necessary reports and documentation on time and to specifications.
- Obtained patient or family member authorizations for tests and procedures.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Communicated medical need for patient visits to scheduling department.
- Monitored patient progress and reported changes to healthcare professionals.
- Answered patient inquiries and provided information about healthcare services.
- Noted physician orders in chart and completed directed actions.
- Provided family members with general health education and tips for patient care.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Performed routine office tasks necessary for office operation and presentation.
- Supported office operations by expertly handling administrative needs.
- Scheduled patients for appointments and maintained master calendar.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
Office Assistant
The Lemur Conservation Foundation
01.2017 - 01.2018
- Assisted with major events, fulfilled Amazon orders, managed billing and mailing.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Completed clerical tasks such as filing, copying, and distributing mail.
Direct Ship Specialist
Harmony Outdoor Brands
06.2017 - 11.2017
- Coordinated complex sod deliveries between private consumers, big-box stores, and sod farms
- Provided sales support to merchants.
- Handled billing information over phone.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Exhibited and utilized knowledge of sod industry and regional markets.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Managed reservation requests to fulfill customer needs and drive satisfaction.
- Entered requests and reservations accurately into system.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Administrative Assistant
Kerkering, Barberio & Co
01.2017 - 06.2017
- Delegated tax returns to preparers, released prepared tax returns to clients, verified necessary signatures, prepared mail and certified mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted development and implementation of new administrative procedures.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
Property Clerk/Booking Clerk/Booking Supervisor
Manatee County Sheriff's Office
08.2010 - 12.2016
- Generated new arrestee profiles and accounts, inventoried new arrestee property and monies, stored arrestee property, responded to unit mail and various inmate requests, prepared court clothing, prepared arrestee releases, received and reviewed arresting paperwork, confirmed warrants, compiled individuals' criminal histories, prepared arrests for first appearances, processed inmate releases, conducted accuracy checks and reviews on inmate files, provided training, performed new employee training evaluations, composed regular subordinate evaluations, managed subordinates schedules and time-off requests
- Input data into automated property books and specialized systems such as JMS.
- Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
- Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
State College of Florida
BS - Online, Psychology (Forensic Psychology)
Arizona State University
Tempe, AZADN - undefined
Galen College of Nursing
School - Fine Arts & Communication
Braden River High School
Skills
- Leadership
- Fast Learner
- Attention to Detail
- Good Communication
- Adaptive and Flexible
- Upbeat and Positive
- Customer Service Management
- Managing Patient Records
- Clerical Support
- Quality Patient Care
- Timely Processing
- Complex Problem-Solving
- Compassionate Communication
- Medical Records Management
- Organizing Service Schedules
- Greeting Visitors
- Demographics Information
- Patient Interviews
- Workflow Processes
- Chart Updates
- Efficiency Improvement
- Collecting Intake Information
- Online Systems
- Staff Training
- Leadership and Change Management
- Patient Health Information Access
- Call Transfers
- Professional Relationships
- Coordinate Schedules
- Benefits Verifications
- Handling Complaints
- Intake Interview
- Medical Software Applications
- Customer Service
- Insurance Billing Procedures
- Team Goals
- Information Updates
- Patient Care Advocacy
- Critical Thinking
- Policy Updates
- Reminder Calls
- Patient Relations
- Follow-Up Skills
- Payment Processing
- Employee Evaluation
- Inquiry Requests
- Database Maintenance
- Understanding of Medical Ethics
- Knowledge of HIPAA Regulations
- Reading Comprehension
- Reviewing Patient Information
- Proper Waste Disposal
- Answering Questions
- Office Procedures Understanding
- Patient Intakes
- Correcting Submissions
- Appointment Setting
- Patient Information Collection
- Communications
- Social Perceptiveness
- Microsoft Office
- Patient Data Management Systems
- Customer Inquiries
- Medical Billing and Coding
- Admissions Processes
Affiliations
10 years Phone ExperienceCustomer ServiceAdministrationAWARDSBLS/CPR
Timeline
Medical Office Coordinator
Roskamp Institute
10.2021 - 06.2023
Intake Coordinator
Center Of Revitalizing Psychiatry
06.2021 - 10.2021
Clinical Support Specialist
Coastal Behavioral Healthcare/First Step Of Sarasota
10.2018 - 06.2021
Direct Ship Specialist
Harmony Outdoor Brands
06.2017 - 11.2017
Office Assistant
The Lemur Conservation Foundation
01.2017 - 01.2018
Administrative Assistant
Kerkering, Barberio & Co
01.2017 - 06.2017
Property Clerk/Booking Clerk/Booking Supervisor
Manatee County Sheriff's Office
08.2010 - 12.2016
State College of Florida
BS - Online, Psychology (Forensic Psychology)
Arizona State University
ADN - undefined
Galen College of Nursing
School - Fine Arts & Communication
Braden River High School