Megan Mahoney
Sarasota,Florida
Summary
Profile Summary:
With 19 years of diverse professional experience, including six years as a medical office manager, I have developed a strong foundation in healthcare administration, operational efficiency, and patient-centered service. My expertise spans administrative coordination, regulatory compliance, and seamless patient care management. I excel at fostering collaboration among teams, enhancing workflow efficiency, and ensuring a positive experience for both staff and patients. With a proven track record of optimizing healthcare operations, I am eager to contribute my skills to a dynamic healthcare environment where I can drive meaningful impact.
Overview
15
15
years of professional experience
Work History
Front Desk Medical Receptionist
Re3 Innovative Neuroscience Institute
01.2025 - Current
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for the 4-physician medical practice, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Host, Server
Gecko's Grill & Pub
09.2024 - 01.2025
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Answered phone calls to take orders, give information and document reservations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Office Administrator
NowPsych
05.2023 - 05.2024
- Scheduled and coordinated meetings, travel arrangements, and events for senior management
- Handled incoming calls, emails, and correspondence in a professional and timely manner
- Maintained confidential employee records and ensured compliance with company policies and procedures
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Clinic Administrator
Roskamp Institute
10.2021 - 05.2023
- Oversee daily operations of a busy neurology clinic, ensuring efficient patient flow and high quality care delivery
- Manage a team of medical and administrative staff, providing guidance, training, and performance evaluations
- Implement and enforce clinic policies and procedures to maintain compliance with all regulatory requirements
- Collaborate with physicians and other healthcare professionals to optimize clinic operations and improve patient satisfaction
- Coordinated patient care services with staff, physicians, patients, and other practice departments.
- Provided administrative support by maintaining complete patient documents.
- Served as first point of contact with new and returning patients.
- Managed mail and document tasks through digital medical record system.
- Created and maintained patient charts as part of patient admission process.
- Verified patients had positive experience by providing exemplary customer service.
- Managed financial counseling, appointment scheduling and in-office payments.
- Partnered with clinic staff to manage patient satisfaction.
- Scanned and filed patient documents and files to provide accurate information to clinic staff.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Hired, trained and supervised employees to maintain team of high performers.
Intake Coordinator
Center of Revitalizing Psychiatry
06.2021 - 10.2021
- Conducted initial assessments and screenings for new clients to determine appropriate level of care and services needed
- Coordinated intake process by obtaining necessary documentation, insurance information, and consent forms
- Communicated effectively with clients, families, and referral sources to ensure smooth transition into program
- Collaborated with interdisciplinary team members to develop individualized treatment plans and goals
- Maintained accurate and confidential records of all intake assessments and referrals for tracking and reporting purposes
- Completed intake assessment forms and filed clients' charts.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Maintained accurate and up-to-date client records.
Cashier, Guest Services
Target
10.2019 - 07.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Clinical Support Specialist
Lightshare (formerly Coastal Behavioral and First Step of Sarasota)
10.2018 - 06.2021
- Conducted training sessions for healthcare professionals on proper use of medical equipment and software systems
- Collaborated with cross-functional teams to develop and implement process improvements to enhance overall clinical efficiency
- Assisted with the implementation and maintenance of electronic medical records systems to streamline documentation processes
- Performed routine office tasks necessary for office operation and presentation.
- Communicated medical need for patient visits to scheduling department.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Answered patient inquiries and provided information about healthcare services.
- Scheduled patients for appointments and maintained master calendar.
- Supported office operations by expertly handling administrative needs.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
Administration
Robert Half
01.2017 - 03.2018
- Conducted data entry and document processing tasks accurately and efficiently to support team projects and deadlines
- Assisted with customer service inquiries and resolved issues promptly to ensure high levels of client satisfaction
- Supported administrative functions such as filing, photocopying, and scheduling appointments to streamline office operations
- Participated in special projects and events, collaborating with team members to achieve objectives and deliver results on time
- Maintained organized records and files, adhering to company policies and procedures to uphold confidentiality and data security
- Performed data administration duties for databases.
Property Clerk, Booking Clerk, Booking Supervisor
Manatee County Sheriff's Office
08.2010 - 12.2016
- Efficiently managed inventory of property items, ensuring accuracy and proper documentation for all incoming and outgoing items as a Property Clerk.
- Supervised a team of booking clerks to ensure smooth operations and timely completion of booking requests as a Booking Supervisor.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved customer complaints in professional and timely manner.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Some College (No Degree) - Forensic Psychology
Arizona State University
Online, ArizonaHigh School Degree - Fine Arts & Communication
Braden River High School
Bradenton, FL05-2009
Skills
- Office administration
- Patient relations
- Schedule coordination
- Patient registration
- Call handling
- HIPAA compliance
Accomplishments
Employee of the Month First Step of Sarasota February 2021
Software
Avatar
Kareo
AdvancedMD
Credible
JMS
Interests
Podcasts, television, film, psychology, law & justice, business, management, healthcare
Timeline
Front Desk Medical Receptionist
Re3 Innovative Neuroscience Institute
01.2025 - Current
Host, Server
Gecko's Grill & Pub
09.2024 - 01.2025
Office Administrator
NowPsych
05.2023 - 05.2024
Clinic Administrator
Roskamp Institute
10.2021 - 05.2023
Intake Coordinator
Center of Revitalizing Psychiatry
06.2021 - 10.2021
Cashier, Guest Services
Target
10.2019 - 07.2020
Clinical Support Specialist
Lightshare (formerly Coastal Behavioral and First Step of Sarasota)
10.2018 - 06.2021
Administration
Robert Half
01.2017 - 03.2018
Property Clerk, Booking Clerk, Booking Supervisor
Manatee County Sheriff's Office
08.2010 - 12.2016
Some College (No Degree) - Forensic Psychology
Arizona State University
High School Degree - Fine Arts & Communication
Braden River High School
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