Danielle Crofts

• Primary point of contact and support staff during a new provider’s onboarding experience.
• Directed and assisted therapists and nurse practitioners in setting up the business elements of their private practice.
• Forecasted potential earnings, tracked financial trends.
• Provided system and coding guidance, tracked licensing and credentialing.
• Presented and advised on identified targeted areas.
• Built and strengthened long-lasting client relationships based on customer-centric terms.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Provided excellent customer service, developing and maintaining client relationships.
• Monitored outstanding invoices and performed collections duties. Utilized various software programs to process customer payments.
• Researched and resolved billing discrepancies to enable accurate billing.

• Managed and prioritized high profile escalations at an executive level such as Attorney General, attorney demands, the Better Business Bureau, endorsers and all other social media platforms.
• Recruited, interviewed and onboarded new employees.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
• Built constructive customer relationships to improve loyalty and recommendations.

• Worked productively in fast-moving work environment to process large volumes of claims.
• Investigated property damage, liability demands and collision claims.
• Researched and analyzed complex claims to determine next steps and possible outcomes.
• Communicated with policyholders, third parties and claimants.
• Reclaimed damage fees in excess of $240,000 per month within 30 city territories.
• Performed O&M and Capital write off requests for claims which had reached their statute of limitations.
• Filed and mailed out Promissory Notes and Confession of Judgment documents for those wishing to create payment arrangements.

2014 - 2015 Hospitality Supervisor

2010 - 2014 Customer Service Trainer & Manager

2008 - 2010 Sales and Upgrades Associate

2006 - 2008 Retail Manager

2004 - 2006 Support Worker (End of Life Care) & Support Teacher (Special Education).