DANIELLE CROSBIE
Las Vegas,NV
Summary
Luxury hospitality operations manager with a strong foundation in guest service, team leadership, and seamless service execution. Manages labor scheduling, inventory control, compliance, and front-of-house staffing across high-volume restaurant and beach club environments to support smooth operations and consistent guest satisfaction.
Overview
23
23
years of professional experience
Work History
Operations Manager
KASSI
Las Vegas, NV
04.2023 - Current
- Direct daily operational planning and service execution, maintaining seamless guest flow in a fast-paced, high volume environment.
- Anticipates and resolves operational challenges and guest concerns with efficiency and professionalism, driving guest satisfaction and team confidence.
- Oversees labor scheduling and staffing strategy to ensure optimal coverage across multiple venues while effectively managing labor costs.
- Leads, coaches, and motivates FOH staff, modeling exemplary leadership and ensuring consistent execution of service standards, resulting in enhanced team cohesion and guest experiences.
- Manages ordering of liquor, non-alcoholic beverages, and restaurant supplies while conducting and auditing monthly inventories to maintain accurate par levels and support seamless operations.
- Ensures full compliance with health codes, sanitation standards and licensing regulations, mitigating operational risk and upholding brand excellence.
Lead Server
LAVO
Las Vegas, NV
06.2016 - 04.2023
- Achieved top sales performance in monthly competitions by effectively engaging customers.
- Collaborated with colleagues to foster teamwork while providing exceptional service, enhancing overall guest satisfaction.
- Educated guests on daily features and guided them through menu selections to enhance their dining experience.
- Delivered high-quality service in a fast-paced restaurant, including cleaning and setting tables promptly between courses.
- Offered high end bottle service in a club atmosphere.
Server
RENAISSANCE/MARRIOTT HOTEL
Las Vegas, NV
04.2010 - 10.2016
- Built strong guest relations through consistently professional, friendly service that exceeded expectations
- Exceptional organizational skills and attention to detail – quickly and accurately recall information (i.e. ingredients/allergens) to answer questions and engage in well-rounded communication with guests
- Focused on maintaining high standards of service during busy dining periods. the preparation and service of all menu items while maintaining table and dining room awareness
- Coordinated and managed private events to enhance guest experience and drive sales.
- Developed and taught standardized training methods to elevate skills of new and veteran servers
Server/Bartender
RITZ-CARTON/MARRIOTT HOTEL
Las Vegas, NV
07.2003 - 05.2010
- Provided luxury guest service in line with Ritz-Carlton and Marriott hospitality standards.
- Assisted guests in fine dining settings, providing attentive service and positive dining experiences.
- Served food and beverages in fine dining and banquet settings.
- Prepared beverage orders with bar tools and hotel service procedures.
- Supported guests in professional settings, delivering quality service under pressure and short notice.
Education
Associate of Arts - Cosmetologist
Euphoria Institute of Beauty Arts and Sciences
01-2006
Skills
- ServSafe certificate
- Inventory management
- Staff training
- Team leadership
- Forecasting and scheduling
- Service operations
Timeline
Operations Manager
KASSI
04.2023 - Current
Lead Server
LAVO
06.2016 - 04.2023
Server
RENAISSANCE/MARRIOTT HOTEL
04.2010 - 10.2016
Server/Bartender
RITZ-CARTON/MARRIOTT HOTEL
07.2003 - 05.2010
Associate of Arts - Cosmetologist
Euphoria Institute of Beauty Arts and Sciences