Danielle Crowley
Plymouth,MA
Summary
Accomplished Service Director with a proven track record at Nucar Volkswagen, enhancing team performance and customer satisfaction through strategic planning and operations management. Skilled in training and mentoring, I spearheaded initiatives that significantly increased loyalty and productivity. Expert in performance analysis, consistently achieving and surpassing company objectives with innovative solutions.
Overview
9
9
years of professional experience
Work History
Service Director
Nucar Volkswagen
04.2023 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Monitored market trends and competitor strategies to ensure the company''s service offerings remained competitive and relevant.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
Service Director
Quirk Volkswagen
07.2020 - 03.2023
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Evaluated vendor relationships, negotiating contracts for better pricing terms while maintaining quality standards.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Provided leadership, guidance and support to staff members.
Automotive Service Manager
Coastal Volkswagen
09.2015 - 03.2023
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
Education
High School Diploma -
Whitman Hanson Regional
Whitman, MASkills
- Team Leadership
- Training and mentoring
- Operations Management
- Strategic Planning
- Performance Analysis
Timeline
Service Director
Nucar Volkswagen
04.2023 - Current
Service Director
Quirk Volkswagen
07.2020 - 03.2023
Automotive Service Manager
Coastal Volkswagen
09.2015 - 03.2023
High School Diploma -
Whitman Hanson Regional
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