Danielle Cunningham
Castro Valley,CA
Summary
Detail-oriented, Customer Service Representative backed by 12-years of experience in various service industries. Dynamic communicator who excels in a fast-paced environment managing a high volume of calls. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Customer Service Associate
UPS Store/Zims Corporation
Castro Valley, CA
03.2020 - Current
- Established positive relations by maintaining a courteous, responsive approach with excellent phone etiquette.
- Thrived in a fast-paced environment while ensuring attentive service.
- Earned a reputation for handling challenging clients with advanced customer service competency.
- Enhanced customer satisfaction with forward-thinking strategies to address needs and resolve concerns.
- Fostered awareness, interest, and sales through customer demonstrations.
- Maintained the company database by entering new customer account information with accuracy.
- Processed Live-scan electronic fingerprinting and manual fingerprinting services.
Janitorial Supervisor
J&P Janitorial Service
Oakland, CA
06.2011 - 04.2022
- Direct oversight of inventory management including the distribution of supplies to support cost-efficiency.
- Delivered staff training on safety protocols to effectively perform duties and reduce damage to the workplace.
- Designed the staff schedule to support an efficient housekeeping operation.
- Determined the appropriate cleaning materials for linens, furniture, flooring, and surfaces.
- Liaised between the maintenance team and management to ensure task completion within projected deadlines.
- Monitored data entry into the inventory management system to maintain precise tracking.
Education
Health Administration Certificate -
Castro Valley Adult and Career Education
Castro Valley, CAAdministrative Assistant Certificate -
Allied Business Schools
Laguna Hills, CASkills
- Interpersonal Communication
- Active Listening
- Data Entry
- Conflict Resolution
- Copying
- Faxing
- Scanning
- Printing
Certification
- Live Scan Technician Certificate, 01/01/20, Certifix Live Scan Institution
- Health Administration Certificate, 01/01/16, Castro Valley Adult and Career Education, Castro Valley, CA
- Administrative Assistant Certificate, 01/01/10, Allied Business Schools, Laguna Hills, CA
Timeline
Customer Service Associate
UPS Store/Zims Corporation
03.2020 - Current
Janitorial Supervisor
J&P Janitorial Service
06.2011 - 04.2022
Health Administration Certificate -
Castro Valley Adult and Career Education
Administrative Assistant Certificate -
Allied Business Schools