Danielle Curtis
Wilmer,TX
Summary
Detail-oriented professional with a proven track record in leadership and risk management, seeking to leverage my experience to excel in the Information Security Analysis field. Committed to optimizing operational efficiency, mitigating risk, and fostering a secure business environment. Strong advocate for compliance, team engagement, and exceptional customer service.
Overview
15
15
years of professional experience
Work History
Lead Loan Document Processor
Wells Fargo
02.2017 - Current
- Audit and fund auto loan applications in strict compliance with state, federal, and bank regulations
- Reviewing existing systems for security issues and procedures.
- Providing support for testing, emergencies, installations, and conversions.
- Assisting in audit compliance projects, ensuring that security policies and procedures are followed.
- Proficiency in assessing and mitigating security risks and vulnerabilities.
- Experience in data access control technologies and information systems security.
- Skills to maintain and track the status of documents and records, ensuring organization and security.
- Familiarity with bank security procedures, policies, and information security government regulations.
- Providing technical support for security-related issues, ranging from routine to moderately complex problems.
- Assisting more experienced staff with security consulting.
- Contributing to moderately complex security projects related to data access, integrity, confidentiality, and business continuity.
- Reviewing existing systems for security issues and procedures.
- Providing support for testing, emergencies, installations, and conversions.
- Training and assisting users with installed security products.
- Potential involvement in the delivery of security awareness programs.
- Assisting in audit compliance projects, ensuring that security policies and procedures are followed.
- Collaborating and consulting with peers, colleagues, and managers to resolve issues and achieve security goals.
- Interacting with internal customers effectively through good verbal, written, and interpersonal communication skills.
- Ability to receive direction from leaders while exercising independent judgment.
- Developing a strong understanding of function, policies, procedures, and compliance requirements.
- Collaborating and consulting with peers, colleagues, and managers to resolve issues and achieve security goals.
- Interacting with internal customers effectively through good verbal, written, and interpersonal communication skills.
- Execute risk programs encompassing credit, market, financial crimes, operational and regulatory compliance
- Ensure adherence to investor guidelines
- Calculate proof of income and housing costs to assess compliance with payment ability
- Mentor and develop team members to meet performance metrics
- Manage and maintain critical documents.
Escalations Specialist
TXU Energy
12.2014 - 02.2017
- Managed second-level disputes and escalation calls
- Compiled data for reporting purposes
- Nurtured customer relationships and identified needs, fostering new relationships
- Led small customer satisfaction projects
- Managed and responded to project-related communications.
Director
Smart Start Center
01.2009 - 10.2013
- Oversaw staff, financials, and key performance indicators to streamline business operations
- Planned and executed strategies to boost revenue
- Cultivated and maintained relationships to promote a positive work culture
- Generated reports and implemented corrective actions for improvement
- Maintained compliance with the Texas Department of Protective and Regulatory Services Department.
Education
Associate of Science -
Dallas Community
Mesquite05.2009
Skills
- Research/Analysis
- Leadership
- Communication
- Risk Management
- Administrative Skills
- Account Management
- Peer Mentoring
- Scheduling
- Recruiting
- Data Security
- Regulatory Compliance
- Documentation and Reporting
- Test Planning
Timeline
Lead Loan Document Processor
Wells Fargo
02.2017 - Current
Escalations Specialist
TXU Energy
12.2014 - 02.2017
Director
Smart Start Center
01.2009 - 10.2013
Associate of Science -
Dallas Community