Danielle Daniels
Gloucester City
Summary
Healthcare professional with extensive experience in coordinating patient care and ensuring smooth operations in clinical settings. Proven ability to collaborate effectively with medical teams and adapt to evolving patient needs. Strong organizational skills and commitment to achieving high-quality patient outcomes.
Overview
14
14
years of professional experience
Work History
Lead Patient Care Coordinator
Optum Primary Care
Mount Ephraim, NJ
10.2018 - 01.2026
- Led patient care coordination efforts to enhance service delivery and improve patient satisfaction.
- Streamlined appointment scheduling processes, reducing wait times and increasing patient throughput.
- Developed training programs for staff on best practices in patient engagement and care management.
- Collaborated with healthcare teams to implement quality improvement initiatives, ensuring compliance with standards.
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
Paraeducator, Special Education
Gloucester County Special Services School District
Sewell, NJ
09.2011 - 09.2018
- Facilitated individualized instruction to support diverse learning needs of students with disabilities.
- Collaborated with teachers to develop and implement effective lesson plans tailored for special education students.
- Assisted in behavioral management strategies, fostering a positive learning environment for all students.
- Provided one-on-one support during classroom activities, enhancing student engagement and participation.
Education
High School Diploma -
Gloucester City High School
Gloucester City, NJSkills
- HIPAA compliance
- Effective time management
- Insurance verification
- Scheduling coordination
- Adaptability and flexibility
- Effective communication
- Problem-solving abilities
- Medical terminology
Timeline
Lead Patient Care Coordinator
Optum Primary Care
10.2018 - 01.2026
Paraeducator, Special Education
Gloucester County Special Services School District
09.2011 - 09.2018
High School Diploma -
Gloucester City High School