Danielle Davenport
Indianapolis,Indiana
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Closed door and nuclear pharmacy experience. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Solid 7+ years experience in hospitality, customer service and education. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and Microsoft Office Suite.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
PillPack
08.2023 - 11.2023
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Life Skills Development Coordinator
Salvation Army
10.2022 - 09.2023
- Developed, conducted, and overseen educational and employment opportunities for all clients (Withdrawal Management, Residential Treatment, Transitional Housing)
- Provided educational support materials
- Scheduled assessments and testing, provided outreach referrals
- Provided transportation to job fairs
- Attended facility and/or department meetings, outside organization meetings.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Customer Service/Delivery Associate
Shipt
09.2019 - 10.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
Instructional Assistant Exceptional Learners/English Language Learners
MSD Pike Township
01.2018 - 10.2019
- Supported student learning objectives through personalized and small group assistance.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided substitute support as needed
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Provided support during classes, group lessons, and classroom activities.
Housekeeping/Laundry Supervisor
Magnolia Health Systems
10.2016 - 12.2017
- Supervised 10 housekeeping and laundry staff.
- Managed budget effectively, reducing operational costs while maintaining quality service standards.
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
Housekeeping/ Laundry Aide
American Senior Communities
10.2011 - 10.2016
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Inspected clothing items for damage or stains, treating them appropriately before laundering.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
- Maintained a clean and organized work environment, ensuring optimal productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
Education
Associate of Science- Business Administration -
Ivy Tech Community College
Indianapolis, IN05.2025
Pharmacy Technician Program -
IUPUI Continuing Education
Indianapolis, IN12.2010
Skills
Problem-solving skills
Team Collaboration
Confidentiality and HIPAA
Workflow Optimization
Customer Service
Active Listening
Critical Thinking
Attention to Detail
Timeline
Pharmacy Technician
PillPack
08.2023 - 11.2023
Life Skills Development Coordinator
Salvation Army
10.2022 - 09.2023
Customer Service/Delivery Associate
Shipt
09.2019 - 10.2022
Instructional Assistant Exceptional Learners/English Language Learners
MSD Pike Township
01.2018 - 10.2019
Housekeeping/Laundry Supervisor
Magnolia Health Systems
10.2016 - 12.2017
Housekeeping/ Laundry Aide
American Senior Communities
10.2011 - 10.2016
Associate of Science- Business Administration -
Ivy Tech Community College
Pharmacy Technician Program -
IUPUI Continuing Education
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