Regina Bird
Iona,ID
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
20
20
years of professional experience
Work History
Certified Pharmacy Technician
PillPack
07.2022 - 06.2023
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Certified Pharmacy Technician
Broulim's Supermarket
04.2017 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician
Avalon Pharmacy
12.2007 - 06.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Desert Reginal Outpatient Pharmacy
01.2003 - 12.2007
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Pharmacy Technician - Pharmacy Technology
Kaplan College
Palm Springs, CA06.2004
High School Diploma -
Don Antonio Lugo High School
Chino, CA06.1992
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Filling Prescriptions
- Manual and automated medication dispensing
- Pharmacy and customer records management
- Patient confidentiality
- Insurance Verification
- Pharmacy Law Compliance
- Updating medication histories
- Drug Inventory Control
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home optionTimeline
Certified Pharmacy Technician
PillPack
07.2022 - 06.2023
Certified Pharmacy Technician
Broulim's Supermarket
04.2017 - 07.2022
Pharmacy Technician
Avalon Pharmacy
12.2007 - 06.2016
Pharmacy Technician
Desert Reginal Outpatient Pharmacy
01.2003 - 12.2007
Pharmacy Technician - Pharmacy Technology
Kaplan College
High School Diploma -
Don Antonio Lugo High School
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