Danielle Davis

Patient Care Coordinator Chair, Unit Practice Council (UPC):
Coordinate initiatives aimed at enhancing patient care quality and improving nursing practices within the unit

Emergency Response Disaster Team Member:
2020- A key role in managing patient care during disaster situations, ensuring effective communication, and supporting the team in executing life-saving interventions in high-stress environments helping staff navigate new processes as they were implemented.

Crisis Prevention Institute (CPI) Instructor:
Certified CPI Instructor- train staff in crisis intervention techniques and de-escalation strategies, ensuring that team members are equipped to handle challenging behaviors in a safe and compassionate manner. My role also included educating staff on maintaining a safe environment for both patients and healthcare professionals and leading by example in my daily job activities.

New Hire Preceptor:
Mentor and guide newly hired ER techs, providing them with the knowledge, skills, and confidence needed to excel in their roles.

Proficient in:

Patient Assessment and Monitoring, Emergency Response, Specimen Collection and Handling, Technical Support and Coordination, Patient and Family Support.

• Liaised between clients and vendors and maintained effective lines of communication.
• Managed filing system, entered data and completed other clerical tasks.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

• Maintained cleanliness of work sites, parking spaces, and guest services stations.
• Resolved customer complaints through calm, constructive communication.
• Located and retrieved vehicles quickly to minimize customer wait times.
• Prioritized safe, secure environments for guests and vehicles through vigilant patrols.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Compiled and analyzed data to produce reports.
• Input data into spreadsheets and databases.
• Utilized office management software to record and track customer information.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Prioritized helping customers over completing other routine tasks in store.

• Cultivated interpersonal skills by building positive relationships.
• Proven ability to develop and implement creative solutions to complex problems.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges.
• Dedicated to enhancing team performance and driving success.