Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Danielle DeCambra

Chester,VA

Summary

To obtain a challenging position with a growing firm where, I can establish a career in a positive way with potential for advancement.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Brightpoint Community College
Chester, VA
08.2023 - Current
  • Managed scheduling for executive meetings and maintained calendar organization.
  • Coordinated travel arrangements and prepared itineraries for staff members.
  • Developed and maintained filing systems for efficient document retrieval.
  • Communicated with clients and vendors to facilitate smooth operations.
  • Handled incoming correspondence and directed inquiries to appropriate personnel.
  • Supported office management by ordering supplies and maintaining inventory levels.
  • Conducted research to support project initiatives and strategic planning efforts.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding products and services offered by the company.
  • Resolved customer service requests via phone calls or email communications.
  • Organized and maintained records and files in digital library and physical filing system.

Youth Counselor

CHESTERFIELD COUNTY JUVENILE DETENTION CENTER
Chesterfield, VA
07.2016 - Current
  • Supervise, guide and counsels youth through daily living activities All activities (e.g.
  • Meals, housekeeping chores) wake up/lock downs Operates and monitors electronic security and communication equipment Perform room checks/searches; intervenes in crisis situations; Documents resident behaviors, actions and activities in daily activity log, resident files, incident reports and related documentation Orients detainees to detention home program, rules and procedures Escorts and monitors residents and visitors during visitation Assess medical emergencies, administers first-aid and dispenses medication as authorized.

Security Officer

Brightpoint Community College
Chester, VA
03.2008 - 08.2023
  • To secure the facility and assist in all emergencies on the premises Monitor on the server all activities that occur on the premises on surveillance camera.
  • Monitored campus facilities to ensure safety and security for all individuals.
  • Conducted regular patrols of college grounds to deter potential threats.
  • Managed access control at entrances to safeguard campus property and personnel.
  • Responded promptly to incidents, providing assistance and coordinating with local authorities.
  • Prepared detailed reports on security events and activities for further review.
  • Assisted in resolving conflicts by applying conflict resolution techniques appropriately.
  • Trained new security personnel on protocols and safety measures effectively.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Customer Service Agent

United Airlines Inc.
Richmond, VA
07.2019 - 10.2020
  • Provide all necessary help and support to passengers as required by our customers airlines which may include check in baggage processing, reservations and ticketing, boarding of flights, bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance,
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Processed customer account changes, using microsoft word

Youth Counselor

RICHMOND JUVENILE DETENTION CENTER
04.2012 - 08.2016
  • Conducts group and individual counseling sessions for youths Encourages youth to participate in educational, recreational and social activities provided by center; supervise their participation in comprehensive activity programs, including basic arts and crafts, sports and table games Instructs and participates directly in various phases of the program Assigns and supervised youth in daily housekeeping tasks; have meals with youth and teach them table manners, such as seating and serving; assist with transportation of youths to facilities outside of the center.

Security

NATIONAL BASKETBALL ASSOCIATION
06.2005 - 11.2007
  • Facility Manager of all NBA Games; notate all discrepancies with the games Made sure that all on-site security officers were on post and notate in log book Monitor all surveillance cameras and document discrepancies to upper management Support and enhance Customer Service by supervising staff Coordinating and assessing department operations, procedures and systems, also assisting in the development of customer-focused environment Responsible for the development and execution of recognition program for part-time staff and assign duties.

Deputy Sheriff

RICHMOND CITY SHERIFF OFFICE
02.2004 - 11.2005
  • Perform a variety of law enforcement duties in connection with the operation of security of the jail/court and the sheriff’s office Supervision of inmates, transportation of prisoners to/from court;monitoring control of entire facility via camera surveillance and other related assignments; Supervision of inmates with meals, visits and recreational programs and other activities; Inspection of assigned areas for safety and security Completion of forms and reports in daily log books Verbal orders, announcements and explanations to inmate; constant supervision of incidents and disturbances within the facility Enforcement of security procedures with departmental procedures; Supervision of both genders of inmates.
  • Maintained safe and secure environments for numerous inmates during court proceedings over
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.

Correctional Officer

METROPOLITAN DETENTION CENTER
Brooklyn, NY
01.2001 - 03.2004
  • Supervision of inmates with meals and visits Conduct official counts Operating control room; observing surveillance cameras Inspection of Inmates living quarters. Performance of various law enforcement duties in connection with the operation of securing the jail for the Federal Bureau of Prisons.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Maintained correct physical head count at all times.
  • Detected potential threats and quickly defused conflicts.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.

Deputy Sheriff

HENRICO SHERIFF DEPARTMENT
Henrico, VA
03.1998 - 10.2000
  • Performance of various law enforcement duties in connection with the operation of securing the jail/court and sheriff’s office Supervision of inmates, transportation of prisoners to/from court;monitoring control of entire facility via camera surveillance and other related assignments Inspection of assigned areas for safety and security Completion of forms and reports in the daily log book Verbal orders, announcements and explanations to inmates; constant supervision of incidents and disturbances within the facility Enforcement of security procedures with departmental procedures to both genders of inmates.
  • Maintained safety for over 40 Inmates by closely monitoring them in their living quarters also on surveillance cameras

Education

Some College (No Degree) - Criminal Justice

J. Sergeant Reynolds Community College
Richmond, VA

Criminal Justice

University Of Phoenix

Some College (No Degree) - Criminal Justice

John Tyler Community College
Chester, VA

Skills

  • Microsoft Word for Windows
  • Word Perfect
  • Counsel Adults and Juveniles
  • English and Spanish Speaking
  • Mental health Aide Certified
  • Handle with Care Certified
  • Youth crisis tactical Instructor
  • Report writing Certified
  • Paperwork and reporting
  • Surveillance expert
  • Exceptional problem solver
  • CPR/First Aid certified
  • Customer service
  • Scheduling management
  • Conflict resolution
  • Inventory management
  • Problem solving
  • Attention to detail
  • Maintenance scheduling
  • Administrative support
  • Customer support
  • Time management
  • Multitasking and prioritization
  • Teamwork and collaboration
  • Highly professional

Certification

First Aid; Handle With Care Certifies; Intake Specialist; Control Room Operator, Medication Aid Certified, PREA (Prison Rape Elimination Act) Certificate

References

References References are available on request.

Timeline

Administrative Assistant

Brightpoint Community College
08.2023 - Current

Customer Service Agent

United Airlines Inc.
07.2019 - 10.2020

Youth Counselor

CHESTERFIELD COUNTY JUVENILE DETENTION CENTER
07.2016 - Current

Youth Counselor

RICHMOND JUVENILE DETENTION CENTER
04.2012 - 08.2016

Security Officer

Brightpoint Community College
03.2008 - 08.2023

Security

NATIONAL BASKETBALL ASSOCIATION
06.2005 - 11.2007

Deputy Sheriff

RICHMOND CITY SHERIFF OFFICE
02.2004 - 11.2005

Correctional Officer

METROPOLITAN DETENTION CENTER
01.2001 - 03.2004

Deputy Sheriff

HENRICO SHERIFF DEPARTMENT
03.1998 - 10.2000

Some College (No Degree) - Criminal Justice

J. Sergeant Reynolds Community College

Criminal Justice

University Of Phoenix

Some College (No Degree) - Criminal Justice

John Tyler Community College

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Danielle DeCambra