Summary
Overview
Work History
Education
Skills
Timeline
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Danielle DeRosa

Albuquerque,NM

Summary

Experienced Dedicated Leader proficient in cultivating positive, long-term client relationships that ensure business growth. Adept at acquiring sales knowledge and expertise through continuous learning. Collaborates seamlessly with teammates to set and accomplish goals. Excels under pressure, consistently meeting all objectives within tight deadlines. Strives for excellence in both product quality and customer service.

Overview

20
20
years of professional experience

Work History

Sales and Customer Representative

Jostens / School Annual Online
Remote, PA
08.2022 - Current
  • Managed sales and current customer relations for a full remote position across 13 states in the western half of the United States
  • Ensured adherence to schedule by training and supporting over 350+ yearbook advisers in software usage and time management
  • Established effective communication channels to organize client meetings, promoting seamless collaboration between sales team and customers.
  • Managed CRM system
  • Developed growth strategies based on reports analysis.
  • Provided excellent customer service by effectively handling and resolving complaints in a professional manner.

Owner/Operations Manager

NM Auto Press
Albuquerque, NM
05.2017 - 01.2024
  • Developed and nurtured a loyal and expanding customer network
  • Effectively developed and maintained strong customer relations while overseeing sales operations in diverse towns within Northern New Mexico.
  • Ensured coordination among all departments to facilitate meeting strict weekly deadlines
  • Oversaw the management of accounts payable/receivable and successfully maintained efficient billing procedures.
  • Successfully oversaw production operations and maintained high standards of quality control
  • Designed magazine layouts and prepared for print
  • Cultivated and managed an ongoing collaboration with printing vendor
  • Accountable for recruiting in both sales and production departments

Sales & Customer Service

Core Biofuels
Albuquerque, NM
05.2021 - 01.2022
  • Established UCO recycling program through outside sales by successfully building and nurturing relationships with restaurants and grocery stores.
  • Calculated appropriate unit size for each client and evaluated necessary collection rate
  • Gained knowledge of logistics involved in business operations, including trucking routes and oil pick up scheduling
  • Acquired knowledge of the conversion process for transforming Used Cooking Oil into Yellow Grease
  • Acquired understanding of the connection between leftover waste removal and YG transport

Sales Manager/General Manager

NM Car and Truck Magazine
Albuquerque, NM
01.2009 - 05.2017
  • Developed customer relationships and increased sales.
  • Demonstrated ability to effectively build rapport with clients resulting in increased revenue and implementing successful sales strategies.
  • Contribute to ongoing improvement efforts by evaluating the entire operation and implementing best practices for my team
  • Developing and implementing new training and operations to facilitate continuous positive business growth
  • Evaluated team performance and directed actions based on findings
  • Assisted in building a highly efficient distribution network covering New Mexico's Northern region, resulting in the state's most extensive publication route
  • Ensured steady work flow for high-paced turn around time in collaboration with production
  • Performed quality control and proofreading tasks
  • Performed accounts receivable duties including payment collection and deposit preparation

Pre-Press Manager

Best Deals on Wheels
Albuquerque, NM
10.2007 - 01.2009
  • Managed team of graphic designers to meet strict weekly deadlines for building weekly ads, while fostering positive relationships with the sales team.
  • Ensured print-ready files through quality control measures such as proofreading ads and making necessary adjustments.
  • Managed time sheets and petty cash efficiently
  • Managed file preparation to ensure accurate print production.
  • Operated Pagination from start to finish, ensuring the publisher received all files in correct format and on time on a weekly basis
  • Managed regular backups of files to the server
  • Conducted interviews and made hiring decisions for new team members

Graphic Designer

Phoenix Auto Guide
Scottsdale, AZ
01.2005 - 09.2007
  • Built advertisements and managed data entry for weekly deadlines in a fast-paced environment.
  • Worked alongside production team to maintain a seamless and uninterrupted ad workflow
  • Worked closely with Sales team to streamline operations
  • Maintained high standards of file accuracy and press-readiness by implementing quality control methods such as proofreading and editing.
  • Set up and trained Washington office on new software programs and workflow management for optimal success

Education

BA in Film and HDTV -

Colllins College
Tempe, AZ
05.2007

Skills

  • Project Management
  • Team Management
  • Sales Development
  • Organizational Skills
  • Product Knowledge
  • Customer Service Excellence
  • Report Generation
  • CRM Software
  • Quality Assurance
  • Data Management

Timeline

Sales and Customer Representative

Jostens / School Annual Online
08.2022 - Current

Sales & Customer Service

Core Biofuels
05.2021 - 01.2022

Owner/Operations Manager

NM Auto Press
05.2017 - 01.2024

Sales Manager/General Manager

NM Car and Truck Magazine
01.2009 - 05.2017

Pre-Press Manager

Best Deals on Wheels
10.2007 - 01.2009

Graphic Designer

Phoenix Auto Guide
01.2005 - 09.2007

BA in Film and HDTV -

Colllins College

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Danielle DeRosa