DANIELLE DEVEAUX
Columbus,OH
Summary
Senior Patient Account Manager with substantial experience and outstanding skills to build customer loyalty and retention. Dedicated to customer service and patient care. Outgoing and flexible team player who does well in developing creative solutions that satisfy all parties.
Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Superb analytical and problem-solving skills leveraged to proactively improve the customer service process. Also while focusing on ensuring excellent service standards and maintaining high customer satisfaction. Skilled in client relations and compliance with company policies to carry out job functions. Experienced in patient /client coordinating, as well as scheduling case management and care planning.
Overview
17
17
years of professional experience
Work History
Patient Account Representative
Orthopedic One
01.2020 - Current
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving patient disputes or conflicts. Providing exceptional customer service, handling sensitive patient situations with professionalism and empathy is priority.
- Enhances customer satisfaction by efficiently handling approximately 250 incoming calls per day and addressing inquiries. Focuses on how to resolve patient issues with billing, claims, and assists with processing payments.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Senior Customer Account Manger
ARS Solutions
05.2013 - 01.2020
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service
- Complete inbound and outbound calls to boost company's monthly revenue
- Process/schedule orders for new and established customers
- Follow up with customers regularly via phone and email to obtain payments and schedule services
- Leveraged consistent, successful strategies to meet and exceed performance goals
- Train and direct new employees in call script use, conflict resolution and data entry practices, increasing customer satisfaction ratings
- Generated monthly statements to check outstanding balances
- Review and correct claim errors to facilitate smooth processing
- Explain plans for treatment and payment options
- Take copayments and compiled daily financial records
- Schedule surgeries, manage pre-certifications and verify insurance coverage
- Help to organize client's schedule and plan appointments.
Senior Agent
IQOR
08.2007 - 05.2013
- Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Recorded all information regarding financial status of customers
- Achieved performance goals on consistent basis
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Used skip tracing and other techniques to locate debtors
- Maintained high volume of calls to meet demands of busy group
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
High School Diploma -
Beechcroft HS
Columbus, Ohio06.2001
Skills
- Computer and MS Office suite proficiency
- Multi-line phone talent
- Professional telephone demeanor and etiquette
- Recordkeeping strengths
- Credit card processing
- Quick learner
- Good listening skills
- Medical billing terminology knowledge
- Creative problem solving
- Staff education and training
- Complaint resolution
- Key holder experience
- Multitasking
- Excellent written and oral communication
- HIPAA Compliance
- Insurance Billing /Verification
State
Ohio
Zip
43231
City
Columbus
Timeline
Patient Account Representative
Orthopedic One
01.2020 - Current
Senior Customer Account Manger
ARS Solutions
05.2013 - 01.2020
Senior Agent
IQOR
08.2007 - 05.2013
High School Diploma -
Beechcroft HS
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