ADANA SMITH

Assist customers with billing inquiries and clarify bills and insurance benefits. Support and negotiation of payment plans and options. Process charges and post payments for insurance claims. Follow up on denials and appeals to ensure resolution.

• Facilitated patient check-in processes, ensuring efficient registration and data collection.
• Managed insurance verification and eligibility checks to streamline patient access.
• Coordinated with healthcare providers to resolve patient inquiries and scheduling issues.

• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Posted payments to accounts and maintained records.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Generated reports to track insurance verifications and claim progress.
• Assisted patients with understanding personalized insurance coverage and benefits.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Trained new staff on current, correct insurance verification procedures.
• Complied with HIPAA guidelines and regulations for confidential patient data.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Scheduled, coordinated and confirmed appointments and meetings.
• Completed all tasks in compliance with company policies and procedures.
• Completed data entry and filing to keep records updated for easy retrieval.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.