Evelyn Barcenas
Cypress
Summary
Dynamic Patient Care Specialist with a proven track record at Razzack & Associates, enhancing patient satisfaction through effective communication and quality improvement initiatives. Skilled in medical terminology and HIPAA compliance, I excel in multitasking and fostering teamwork, ensuring efficient patient care and streamlined operations.
Overview
4
4
years of professional experience
Work History
Patient Care Specialist
Razzack & Associates
Houston, TX
01.2021 - 04.2024
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Supported medical staff by maintaining accurate patient records and documentation.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Educated patients on treatment plans, medication usage, and follow-up care procedures.
- Streamlined patient intake processes to improve efficiency in service delivery.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Facilitated prior authorization processes for specialty medications to ensure timely patient access.
Administrative Assistant
Health Source Home Care
Houston, TX
11.2019 - 10.2021
- Conducted regular audits to ensure all insurance coverage remained current and compliant.
- Facilitated appointment coordination to improve client and patient satisfaction.
- Facilitated communication with physicians regarding patient treatment strategies.
- Developed and maintained electronic filing systems, ensuring easy access to patient records.
- Assisted in the preparation of reports and documentation for compliance with health regulations.
- Implemented office procedures that improved workflow efficiency and reduced administrative errors.
- Trained new administrative staff on office protocols and software applications to ensure seamless operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Spring Woods High School
Houston, TX05.2019
Skills
- ECW/EPIC
- Medical terminology
- Quality improvement
- Patient Care
- Direct patient care
- HIPAA compliance
- Patient confidentiality
Timeline
Patient Care Specialist
Razzack & Associates
01.2021 - 04.2024
Administrative Assistant
Health Source Home Care
11.2019 - 10.2021
High School Diploma -
Spring Woods High School