Marquita Harris
Durham,NC
Summary
Patient-focused Lead Patient Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
2
2
years of professional experience
Work History
Lead Patient Coordinator
Avance Care
Durham, NC
09.2022 - Current
- Oversee the Front desk with collaboration and direction by Operations Manager to facilitate the flow of the office while acting asa liaison between the physicians to provide high quality customer service and clinical care.
- Assists in hiring new employees for the department
- Assist in completing the monthly safety checklist
- Assists Office Manager (implement new tasks and protocols
- Ensured timely and accurate patient data entry into electronic medical records system.
- Provided leadership, guidance and support to the patient care team.
- Monitored patient flow throughout the facility to ensure that all patients receive prompt attention.
- Assisted in scheduling appointments, tests and procedures for patients as needed.
- Assist the OM with daily/weekly/monthly task including but not limited to weekly deposits
- Resolved complaints from patients or family members in a timely manner.
- Admin updates to patient charts as well as general patient coordinator duties
Night Shift Manager
PLS Check Cashing
Durham, NC
03.2022 - 04.2022
- Resolved customer inquiries promptly and efficiently during peak hours of operation.
- Assisted customers with product selection and purchase decisions when needed.
- Ensure payment, confirmation, reconciliation, ad investigation obligation have been met.
- Oversee settlement processing and delegate workload accordingly.
- Communicating with the customer while maintaining company standards regarding quality.
- Assist in various transactions, such as check cashing, transferring money, processing money orders, making bill payments, securing short-term laons, night audit for stores profit daily.
Education
Associate of Science - Medical Billing And Coding Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL08-2017
Skills
- Insurance Verification
- HIPAA Compliance
- Scheduling appointments
- Strong leadership
- Medical Terminology
- Electronic Health Records
- Medical Basics and Healthcare Claims Cycle Healthcare Payers
- Managed Care (HMO, PPO, and POS)
- Vital Signs
- ICD/ ICD -10- CM coding
- Hospital Experience
- CPT coding
- Night Audit
- Medical Billing
- Microsoft Word
- ECW/Epic
- Payment Collection
Accomplishments
- I received two raises ( job title/incentives)
- Within 9 months of employment I relieved the leadership role of Lead Patient Coordinator.
- My positivity and team player attitude helps the workplace become a staff family.
Timeline
Lead Patient Coordinator
Avance Care
09.2022 - Current
Night Shift Manager
PLS Check Cashing
03.2022 - 04.2022
Associate of Science - Medical Billing And Coding Specialist
Ultimate Medical Academy - Clearwater