Kierra Williams
Summary
Dynamic healthcare professional with extensive experience as a Lead Patient Coordinator at Northern New Jersey's top Dentistry. Expert in HIPAA compliance and insurance verification, I enhanced patient satisfaction through effective communication and streamlined operations. Proven ability to mentor staff and improve office efficiency, resulting in reduced billing errors and optimized patient care.
Overview
5
5
years of professional experience
Work History
Lead Patient Coordinator
Smiles on the Hudson
11.2023 - Current
- Trained and mentored junior staff on best practices for patient interactions and administrative processes.
- Collaborated with dental teams to ensure seamless communication regarding treatment plans and patient care protocols.
- Coordinated multidisciplinary team care for complex cases, resulting in improved patient outcomes and satisfaction.
- Oversaw daily office operations, ensuring compliance with healthcare regulations and organizational standards.
- Improved office efficiency by organizing and maintaining patient records, ensuring accurate information for healthcare providers.
- Negotiated contracts with vendors, securing competitive pricing and favorable terms for equipment and supplies.
Patient Care Coordinator
Garden State Dental
02.2021 - 05.2023
- Assisted with insurance verification processes, facilitating seamless patient billing experiences.
- Analyzed patient feedback to identify areas of improvement in service delivery and operational practices.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
Associate of Science - Business Administration
Southern Maine Community College
South Portland, ME05.2025
Skills
- HIPAA compliance
- Scheduling appointments
- Insurance verification
- Data entry proficiency
Timeline
Lead Patient Coordinator
Smiles on the Hudson
11.2023 - Current
Patient Care Coordinator
Garden State Dental
02.2021 - 05.2023
Associate of Science - Business Administration
Southern Maine Community College