DONNA HARRIS
Durham,NC
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Lead Patient Coordinator
Avance Primary Care
Chapel Hill, NC
11.2020 - Current
- Communicated regularly with patients regarding their progress and treatment goals.
- Coordinated with physicians, nurses, insurance companies and other healthcare personnel to ensure appropriate care for patients.
- Provided leadership, guidance and support to the patient care team.
- Assisted in scheduling appointments, tests and procedures for patients as needed.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received and routed care team messages and documents to appropriate staff.
Patient Care Asst (PRN)
In Terri's Hands
Durham, NC
03.2015 - 10.2020
- Helped maintain a clean environment in all areas assigned.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Maintained accurate records of patient care services provided.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
- Assisted physicians with examinations and procedures as needed.
- Monitored vital signs including pulse rate, temperature, respiration rate, and blood pressure.
Personal Caregiver
Private Duty In-Home Care
Durham, NC
02.2013 - 09.2020
- Provided emotional support to clients and families during difficult times.
- Assisted with meal preparation and ensured proper nutrition was maintained.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Provided personal care and companionship to elderly clients in their homes.
- Assisted patients with exercises designed to improve mobility or strength.
- Accompanied clients to doctor appointments or other errands outside the home.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
Education
High School Diploma -
Satellite High School
Jamaica, NY06-1984
Skills
- Insurance Verification
- Strong leadership
- HIPAA Compliance
- Scheduling appointments
- New Hire Training
- Meeting Preparation
- Insurance Practices
- Medical Data Collection
- Medical Terminology
- Customer Service
Timeline
Lead Patient Coordinator
Avance Primary Care
11.2020 - Current
Patient Care Asst (PRN)
In Terri's Hands
03.2015 - 10.2020
Personal Caregiver
Private Duty In-Home Care
02.2013 - 09.2020
High School Diploma -
Satellite High School