Marquita Harris
Health Science Billing/Compliance
Greensboro,NC
Summary
Dedicated Lead Patient Coordinator with expertise in streamlining scheduling processes and enhancing patient satisfaction. Known for strong organizational skills and attention to detail, ensuring efficient operations in healthcare settings.
Overview
10
10
years of professional experience
Work History
Lead Patient Coordinator
Avance Care Primary Care/Neurology
Durham, NC
09.2022 - Current
- Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
- Coordinated communication between medical staff and patients, ensuring timely dissemination of critical information.
- Implemented electronic health record management systems to improve patient data accuracy and accessibility.
- Developed and maintained relationships with healthcare providers to facilitate seamless patient referrals and follow-ups.
- Monitored patient feedback to identify areas for service improvement and implemented strategic solutions accordingly.
- Oversaw daily operations of front office functions, ensuring compliance with healthcare regulations and standards.
- Enhanced patient satisfaction by managing appointment scheduling and streamlining check-in processes.
- Developed strong relationships with insurance providers, facilitating prompt claim processing and reducing billing errors for increased revenue collection.
- Reduced patient wait times through effective coordination of appointments, maximizing provider availability to serve more patients in a timely manner.
- Increased patient retention by providing exceptional customer service and addressing concerns with empathy and professionalism.
- Improved office efficiency by organizing and maintaining patient records, ensuring accurate information for healthcare providers.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
Night Shift Manager
PLS Financial Services
Durham, NC
05.2022 - 09.2022
- Supervised night operations, ensuring compliance with company policies and safety regulations.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Managed inventory control, optimizing stock levels to meet operational demands while minimizing waste.
- Resolved customer inquiries and complaints swiftly, maintaining high satisfaction levels during night shifts.
- Conducted nightly audits of financial transactions, ensuring accuracy and adherence to company standards.
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Improved employee productivity by implementing efficient work schedules and task delegation.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Collaborated with other managers to develop strategies for optimizing overall store operations during night shifts.
- Maintained a safe and clean work environment by enforcing strict adherence to company policies and procedures.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Health Sciences-Medical Billing And Coding Special
Ultimate Medical Academy
Clearwater, FL08-2017
Skills
- HIPAA compliance
- Scheduling appointments
- Insurance verification
- Data entry proficiency
- Attention to detail
- Multitasking
- Patient care
- Critical thinking skills
- Organizational skills
- Patient safety
- Verbal and written communication
- Creative problem solving
- Claims processing
- Patient documentation
- Patient registration
- Patient care coordination
- Medical terminology
- Appointment scheduling
- Patient records management
- Patient flow management
- Follow-up care
- Scheduling
- Inventory management
- Insurance practices
- Payment collection
Timeline
Lead Patient Coordinator
Avance Care Primary Care/Neurology
09.2022 - Current
Night Shift Manager
PLS Financial Services
05.2022 - 09.2022
Associate of Science - Health Sciences-Medical Billing And Coding Special
Ultimate Medical Academy