Jada Smith

Assisted patients with financial counseling and verified insurance eligibility.

• Explained insurance plans and self-pay options clearly to patients and their families.
• Conducted thorough due diligence for patient service approvals based on financial assessments.
• Facilitated communication across departments to expedite issue resolution.
• Trained new staff in financial advocacy best practices to improve patient engagement.
• Coordinated efforts between patients, physicians, third parties, and insurers for efficient claims handling.
• Maintained comprehensive records of patient interactions and financial arrangements.
• Collaborated with clinical teams to optimize patient financial experiences throughout care.

• Scheduled patients for Pre-Admit Testing prior to surgery.
• Explained estimate letters and offered assistance with payment plans for outstanding liabilities.
• Verified medical necessity in compliance with Centers for Medicare & Medicaid Services to reduce claim denials.
• Managed assigned work queues to ensure completion of all accounts, facilitating clean claims submission.
• Collected and entered patient demographic and insurance data into database for record establishment.
• Secured confidential patient information according to HIPAA privacy standards.
• Maintained up-to-date and accurate patient records consistently.
• Coordinated effective communication between patients and healthcare providers.

• Resolved registration errors to enhance patient processing efficiency.
• Coordinated with medical staff for timely patient registration and processing.
• Verified patient insurance information and collected copays when necessary.
• Balanced cash drawer and managed daily deposits accurately.
• Executed thorough registration of transfer patients, including Memorandum of Transfer.
• Monitored supplies inventory to ensure adequate stock levels at all times.
• Collaborated with Transplant Coordinator to establish Pre Admission accounts for transplant patients.
• Compiled comprehensive patient admission charts while maintaining HIPAA compliance.