Overview
Work History
Education
Skills
Extra Curricular Activities
Timeline
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KAYLA KIRKSEY

Cypress,Texas

Overview

6
6
years of professional experience

Work History

Patient Accounts Representative I

Baylor College of Medicine
08.2022 - Current
  • Utilize Epic to review, correct, and submit claims, including electronic and paper claims before the filing deadline set by insurance companies.
  • Submit electronic/paper claims documentation for medical necessity.
  • Resubmit claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Manage over 75 medical claims on a daily basis.
  • Demonstrate knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Follow up on outstanding accounts and makes the proper notations in EPIC system.
  • Identify and resolve payment issues between patients and providers.
  • Contact insurance carriers to discuss policies and individual patient benefits.

Coordinator's Assistant

School Tours Of America, LLC
09.2021 - 04.2022
  • Received and responded to customer requests via letters, emails, telephone calls, and in-person interactions.
  • Supported three tour coordinators with planning and organizing educational trips to Washington D.C., New York City, Colonial Virginia, Philadelphia, Boston, and Austin for over 500 schools nationwide.
  • Conducted interest meetings at local Middle and High Schools to increase trip participation.
  • Contacted Vendors to confirm, change, or cancel appointments.
  • Established and maintained communication with trip leaders to inform them of any changes or challenges with the trips.
  • Entered data, generated reports, and produced tracking documents using Microsoft Office and Linux Database.

Office Assistant and Receptionist

Justin Dart Jr. Student Accessibility Center
09.2019 - 05.2021
  • Answered 50-plus phone calls daily to assist students, parents, and professors with questions about intake criteria and accommodation process to ensure they received accurate information without violating FERPA.
  • Managed two different email inboxes on Microsoft Outlook to expedite accommodation approval time.
  • Executed record filing system to improve document organization and management.
  • Coordinated, scheduled, and arranged business meetings and calendars on Sharepoint to prevent over-scheduling.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Monitored testing rooms through facility cameras to guarantee academic honesty and integrity.
  • Transferred approved accommodations to student accounts by using Access UH.

Special Populations Program Intern

Yes Prep Public Schools
07.2020 - 08.2020
  • Conducted reading curriculum-based measurement (R-CBM) test with a diverse group of 100 middle school students via Microsoft Teams.
  • Utilized excel to keep track of students test scores so that they could be placed in appropriate reading class.

Assistant

Essential Tax Solutions
01.2018 - 05.2020
  • Aided in preparing 50 % of tax returns by filing, sorting, scanning, and copying confidential tax documents needed to report to the IRS
  • Handled 50 phone calls daily, including signing up new clients and retrieving client data.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Political Campaign Intern

Raj Salhotra for Houston City Council
04.2019 - 08.2019
  • Drummed up support for the candidate through phone banking and door-to-door canvassing increasing votes by 50 percent.
  • Studied demographic data to determine optimal targets, competitor offerings, and tactics for persuasion.
  • Awarded Intern of the Week for convincing over 200 voters to agree to vote for the candidate.
  • Educated new volunteers and Interns about campaign platforms and procedures.
  • Installed signs at residential and personal properties based on owner agreements.
  • Participated in events designed to connect the candidate with voters.

Education

Bachelor of Arts - Political Science, Minor Psychology

University of Houston
Houston, TX
05.2021

Skills

  • Google Suite
  • Microsoft Office
  • Sharepoint
  • Microsoft Teams
  • Zoom
  • Slack
  • Canva
  • Epic
  • Linux

Extra Curricular Activities

  • Freedmen's Town: Head of Public Relations and Youth Advisor- August 2022- Present
  • Bibleway Missionary Baptist Church: Media Center Coordinator - January 2022- Present
  • National Society of Collegiate Scholars :Member & VP of Recruitment and Public Relations - August 2018- May 2021
  • The Cougar News Paper: Writer- August 2020- April 2021
  • Cougar Tutors Volunteer :Math Tutor- September 2018-April 2019

Timeline

Patient Accounts Representative I

Baylor College of Medicine
08.2022 - Current

Coordinator's Assistant

School Tours Of America, LLC
09.2021 - 04.2022

Special Populations Program Intern

Yes Prep Public Schools
07.2020 - 08.2020

Office Assistant and Receptionist

Justin Dart Jr. Student Accessibility Center
09.2019 - 05.2021

Political Campaign Intern

Raj Salhotra for Houston City Council
04.2019 - 08.2019

Assistant

Essential Tax Solutions
01.2018 - 05.2020

Bachelor of Arts - Political Science, Minor Psychology

University of Houston

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KAYLA KIRKSEY