Debra Evenson

• Ensuring timely review, collection, and resolution of all payor and patient accounts.

• Review and verification of insurances.

• Contacts insurance companies. regarding claims, updates to account information, and completes basic administrative tasks on accounts.

• Managed incoming and outgoing calls to schedule appointments and answer questions.
• Processed patient referrals and insurance verifications.
• Provided information regarding medical services, fees, and payment options.
• Collaborated with other departments to coordinate care plans and schedules.
• Resolved customer inquiries in a timely manner.
• Maintained updated records of all scheduled appointments.
• Utilized computer applications to manage daily tasks efficiently.

• Accurately posting of all payments and adjustments received daily to correct patient accounts.
• Follows all corporate compliance rules and regulations and HIPAA regulations.
• Researching payments if necessary.

• Greeted patients and visitors in a courteous and professional manner.
• Processed patient admissions, registrations, transfers, and discharges according to established procedures.
• Verified insurance coverage for services provided by the facility.
• Collected point of sales and posted to patient account.

• Provided customer service to patients regarding any inquiries or issues they had with registration.
• "Arrived" patients and completed registration including insurance verification and patient demographic updates.
• Collected point of sales to reach monthly goals.
• Training of new staff and provided ongoing training to existing staff.
• Escalated any concerns or problems to management when necessary.
• Audited staff registrations monthly and reported to management.
• Created monthly staff work schedules for the department to ensure correct coverage.
• Served as a go to resource to staff.

• "Arrived" patients to the ED and completed registration including insurance verification and patient demographic updates.
• Collected point of sales to reach monthly department goals.